GUCCI Client Engagement Coordinator
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market.The role works closely with Retail to ensure a consistent personalized and customer-centric experience supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.
Job Description
Key Responsibilities
- Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
- Support in managing campaign calendars segmentation and customer targeting based on regional directives
- Work closely with Hub and regional teams to define client selection according to event / activations in store
- Coordinate invitations follow-ups and post-event performance measurement
- 360 support local activations gifting and organization and be present to specific events according to local needs
- Ensure consistency quality and best-in-class execution of engagement initiatives across stores and the market
- Monitor adoption of clienteling practices and facilitate continuous improvement
- Ensure all clienteling activities are meaningful relevant and well-documented
- Track local KPIs (e.g. client reactivation recruitment retention campaign conversion outreach performance)
- Participate in regional meetings share feedback and best practices and ensure local alignment with regional strategies
Key Requirements
- Solid and consolidated experience in CRM clienteling customer experience or retail operations (luxury background preferred)
- Strong analytical skills and ability to interpret customer data and KPIs
- Excellent communication and interpersonal skills with a collaborative mindset
- High attention to detail and strong organizational abilities
- Proficiency with CRM and Microsoft Office tools
- Fluent in English; additional languages are an advantage
Job Type
RegularStart Date
Schedule
Full timeOrganization
Gucci Ltd.Required Experience:
IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
