Multi Site Housekeeping Supervisor

The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function ensuring high standards are maintained.

Your day-to-day

People

• Supervise day-to-day staffing requirements plan and assign work and establish employee performance and development goals. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and assist housekeeping staff during high-volume periods

Financial

• Maintain proper inventory levels managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).

Guest Experience

• Check public areas guest rooms/suites equipment and linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests VIPs and repeat visitors

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (for example: container recycling and cleaning agents)
• May maintain procedures for the security of lost and found items
• Perform other duties as assigned.

What we need from you

• Minimum one year of housekeeping supervisory experience
• Must speak fluent English.
• Other languages are advantageous.
• Hands on and flexible

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Life Assurance Income Protection and Employee Assistance schemes
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits including buy holiday scheme Cycle to Work and many more.

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process