Healthcare Customer Service Specialist

Change peoples lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Healthcare Customer Service Specialist

(Customer Order Insurance Specialist)

Make a difference in someones life every single day. At Cochlear we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Who we are

As the global leader in implantable hearing solutions we have provided more than 600000 implantable devices more than any other company helping people of all ages to hear and connect with lifes opportunities.

Who we are looking for

Mission driven compassionate and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance this role you will provide a world class customer experience to recipients patients clinicians consumers caregivers and/or family members of recipients as a member of our call center team.

What you will do

• Wow our customers with every single interaction.

• Be a customer champion assisting throughout their Cochlear journey pertaining to insurance products and services ordering and billing.

• Become a trusted advisor to our customers throughout the insurance process including specific eligibility requirements gathering of Insurance Intake Forms Assignment of Benefits etc.

• Work cross-functionally with key internal partners including Supply Chain Reimbursement Operations and Billing & Collections to deliver quality outcomes for our customers.

What you will need

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers needs.

• Ability to guide and educate customers on insurance orders service and billing related inquiries.

• Technical aptitude and multitasking skills to navigate multiple systems and tools.

• Effective verbal and written communication skills to interact with customers via phone email and chat in a call center environment.

Why you will love working with us

In addition to career development & training opportunities we offer competitive wages and benefits.

• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%

• Competitive medical dental vision life & disability insurance

• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan

• Accrue 3 weeks PTO to start and time off to volunteer

• Maternity and paternity leave

• Tuition reimbursement (up to $5250 annually)

How you will work

• In this role you should be comfortable working in-person from our location in Lone Tree CO

• Paid training to enable your success

• Shift after training: 9:30am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.

Education and Experience Requirements

High School Diploma and 2 Years of experience in healthcare customer service

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery communicate orally and in writing with others internal or external to the organization utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension critical thinking communication problem solving organization reasoning relating to others and discernment of items such as product specifications procedures and processes to customers (whether internal or external).

Work Environment

This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Learn more about what our team has to say about working at Cochlear:

What makes Cochlear a great place to work

What is training like for your role

Deadline to apply by January 23rd 2026.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application please contact us via web or phone at .