IT Delivery CoordinatorProject Coordinator
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Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 73000 - 93000
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
The anticipated salary range for this role is between $73000.00and $93000.00. The specific salary offered to an applicant will be based on their individual qualifications experiences and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive addition to cash compensation SMBC offers a competitive portfolio of benefits to its employees.
Role Description
The IT Delivery Coordinator helps ensure IT service initiatives are executed successfully. Working with internal teams and business partners this role coordinates solutions that improve the end user experience and supports planning scheduling and tracking of delivery efforts. The IT Delivery Coordinator will also support Service delivery reporting and operational coordination across desktop support while driving greater visibility and structure for both day-to-day support activity and critical support initiatives. This role plays helps drive stronger operational visibility consistency and execution across support services.
Role Objectives
Ensure consistency and accuracy of service delivery data across incidents requests walk-up activity project tasks and device asset records; maintain standard classification practices to improve reporting reliability
Produce recurring operational reports and trend analysis including support volume workload distribution and support quality using documentation completeness trends escalation tracking and knowledge use analysis
Identify and address knowledge gaps by analyzing ticket trends and user feedback
Create executive dashboards to support service planning staffing and service improvement initiatives
Coordinate and track desktop-related initiatives such as office moves site expansions desk relocations conference room technology builds device refresh cycles and workspace setups
Maintain structured service tracking including task lists timelines dependencies risks and issue logs
Partner closely with channel partner teams to align implementation schedules dependencies and execution timelines
Support end-to-end coordination of IT service delivery tasks ensuring timelines are met and deliverables are tracked
Assist in managing day-to-day operations related to desktop mobile and workplace technologies
Contribute to documentation of service processes delivery plans and reports that support continuous improvement
Qualifications and Skills
3-6 years experience across IT operation analytics and reporting IT Project Coordination and Business Analysis in an IT or Enterprise environment
Demonstrated ability to analyze operational data to identify trends gaps and improvement opportunities
Proven experience supporting project coordination for office build out initiatives
Demonstrated experience performing data analysis reporting and trend analysis within ServiceNow or similar ITSM platform
Familiarity with asset management vendor coordination or process improvement
Bachelors degree in information technology Information Systems or relevant experience
Preferred Qualifications and Skills
1-2 Years experience in a leadership role
Additional Requirements
SMBCs employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles including for example certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
