Payments Operations Manager (Fintech)
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1400 of the worlds best brands boutiques and department stores delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
Were passionate about operational excellence acting with our customers and partners always in our heart. Covering the entire order journey we create our online content secure payments and fraud process compliance ensure order fulfilment and delivery while providing customer and partner a nutshell we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto in the north of Portugal and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
We are seeking a Payments Operations Manager (Fintech) to drive the optimization and strategic alignment of our end-to-end payment flows. This is a high-impact role focused on identifying strategic opportunities defining system requirements and achieving operational excellence in key metrics (like authorization success rates). You will lead cross-functional programs and manage the team responsible for enhancing the stability performance and compliance of our global payment infrastructure.
WHAT YOULL DO
- Team leadership: Lead mentor and develop a high-performing team of operational specialists and analysts providing strategic direction managing their growth and fostering a culture of ownership and data-driven excellence.
- Define Payments Strategy: Develop the strategic roadmap for payments operations prioritizing initiatives to maximize flow success system integrity and compliance.
- Lead Flow Optimization: Drive strategic initiatives to significantly improve success rates across key payment stages (authorization capture and refunds) through deep analysis and process redesign.
- Ensure Technical Alignment: Act as the key bridge to guarantee system synchronization between internal platforms and external Payment Service Providers (PSPs) to maintain data accuracy and prevent operational breaks.
- Manage Strategic Programs: Lead complex large-scale projects focused on architectural improvement operational automation and efficiency gains across the payments ecosystem.
- Ensure Governance & Compliance: Oversee strategic planning for operational risk and compliance guaranteeing adherence to payment rules (e.g. PCI DSS PSD2) and driving necessary system upgrades proactively.
- Cross-Functional Leadership: Serve as a strategic partner for Product Engineering and Finance translating high-level business goals into measurable operational requirements.
WHO YOU ARE
- You have 5 years of experience in a high-impact strategy or operational role with at least 2 years in a management position.
- Expertise in Strategic Optimization: Proven track record of successfully leading and implementing large-scale process improvements or projects with significant business impact.
- Demonstrable ability to manage complex multi-stakeholder initiatives lead and motivate a technical team and influence decision-making at a senior level.
- Strong analytical skills used to interpret operational data and define strategic direction.
- Excellent communication and cross-functional leadership skills.
- Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.
- Experience in Consumer Payments is beneficial. (Nice-to-Have)
- Understanding of the end-to-end payments lifecycle like authorization clearing settlement reconciliation. (Nice-to-Have)
- Knowledge of scripting/query languages (SQL) for strategic data analysis. (Nice-to-Have)
REWARDS & BENEFITS
- Health insurance for the whole family flexible working environment and well-being support and tools
- Extra days off sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race religious creed color age sex sexual orientation gender gender identity gender expression national origin ancestry marital status medical condition as defined by state law physical or mental disability military service or veteran status pregnancy childbirth and related medical conditions genetic information or any other classification protected by applicable federal state or local laws or ordinances. If you require special accommodation please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels other than our official careers website. Additionally Farfetch will never ask candidates for any form of payment during the recruitment process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Google Analytics
- Fund Management
- Apparel
- Bus Driving
- Banquet Server
About Company
From the world’s best designer fashion to emerging brands, open doors to 100.000+ styles on FARFETCH. ✈ Get express delivery & free returns.
