Client Success Executive

Position Title: Client Success Executive
Timings: 5:00 pm - 2:00 am (Onsite)
Department: Sales Department
Location: Ikonic Plot # 176 Korang Road near Rahat Bakers I-10/3 Islamabad

About Us:
IKONIC is a US-based IT company headquartered in Miami Florida serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation ownership and outcomes are core to how we work.

Position Purpose:

We seek talented and driven individuals to join our team as Client Success Executives for our Clientele in the US. The candidates should possess at least 1 years of experience with Sales in the service industry specifically IT & Software services. Exceptional English proficiency is paramount for this role. IELTS would be a plus.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.

• Certification(s): Not mandatory but certification in a relevant field is a plus.

Experience:

• Minimum 1 year of relevant experience with Client Success Executive with direct client coordination experience and sales through freelancing platforms.

• Proficiency in English communication is mandatory.

Responsibilities:

• Cultivate and maintain strong relationships with clients as their primary point of contact.

• Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.

• Collaborate across departments to develop tailored success strategies for individual clients.

• Identify opportunities for product/service enhancements to better meet client needs and goals.

• Issue Resolution addresses client concerns promptly and effectively ensuring timely resolution of issues.

• Additional skills in B2B sales and email marketing are highly valued.

• Familiarity with LinkedIn Sales Navigator is a plus.

• Escalate critical issues when necessary and follow up to ensure client satisfaction.

• Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.

• Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.

• Gather and relay client feedback to inform product development and improve overall client experience.

Requirements

• Minimum 1 year of demonstrated experience with Client Success in the service industry with international clients.

• Strong communication and interpersonal skills

• Technical knowledge of modern stacks such as MERN Laravel and AI/ML is a strong plus.

• Strong knowledge of successful client success strategies

• Proficiency in English communication and engaging clients effectively.

• Additional skills of IELTS are highly valued.

• Familiarity with client relationships.

• Exceptional communication skills particularly in engaging and retaining clients.

• Proven ability to multitask work independently and collaborate within a team environment.

• Results-driven with a focus on client feedback and process improvement.

Benefits

• EOBI
• Provident Fund
• Medical Health Insurance
• Annual Leaves
• Casual leaves
• Sick Leaves
• Bereavement Leaves
• Marriage Leaves
• Paternity Leaves
• Maternity Leaves
• Recreational area for in-house games

Why Should You Join IKONIC

At IKONIC we believe in providing development opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

• A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
• A Dynamic Environment where we focus on encouraging initiatives promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
• Market Competitive Compensation based upon your professional qualifications and skill set.
• As an Equal employment opportunity provider. All employment associated decisions are based on an individuals merit.

Note: Above goals and job descriptions are indicative and subject to change.