Visitor Experience & Education Assistant

Position Summary:

The Visitor Experience and Education Assistant is a highly visible public-facing role and serves as an initial point of contact for ICPs School Library and administrative offices. Acting as an ambassador for the institution this position supports a welcoming informed and inclusive visitor experience for students faculty staff and museum guests.

This role combines visitor experience support with education and library assistance helping ensure smooth daily operations across ICPs public spaces classrooms and research facilities.

Essential Functions and Duties:

Shifts may include Saturdays and Sundays; availability to pick up shifts is preferred

Visitor Experience Support

• Maintain up-to-date knowledge of ICP exhibitions programs classes events and daily operations
• Serve as a primary point of contact for ICPs main phone lines and in-person inquiries responding clearly professionally and courteously
• Conduct daily opening checks ensuring public spaces are prepared for visitors including lighting doors computers and audiovisual equipment
• Monitor public areas for safety cleanliness and functionality; report issues to appropriate departments
• Follow established security procedures and report unsafe or inappropriate situations promptly
• Support daily closing procedures including securing doors turning off lights and ensuring all public spaces are vacated

Education and Library Support

• Serve as a liaison between faculty students and the Education Office
• Respond to education-related inquiries by phone email and in person directing requests as appropriate
• Welcome School visitors check IDs and assist with wayfinding throughout the building
• Greet Library visitors and provide general information about library use
• Assist students faculty and researchers with locating and retrieving library materials
• Process library book returns and support reshelving in accordance with library procedures
• Distribute faculty and student IDs and assist with resolving ID-related issues
• Prepare and post daily classroom schedules and communicate schedule changes as needed
• Monitor and respond to education inbox inquiries as assigned

Additional Responsibilities:

• Provide weekly activity reports as requested
• Welcome and assist prospective students
• Support Public Programs with event setup particularly for programs held in the Library
• Staff doors for lectures and public programs

Education Qualifications:

• Bachelors degree preferred; background in photography or visual culture a plus

Experience Qualifications:

• Two years of administrative or office experience preferred
• Strong customer service orientation with a commitment to hospitality and inclusion
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Solid computer proficiency including word processing databases and spreadsheets
• Ability to work independently and as part of a team
• Comfort interacting with the public in a fast-paced environment
• Knowledge of photography and visual culture preferred
• Foreign language proficiency a plus

Competency Requirements (Skills and Abilities) :

• Customer Service & Professionalism: Provides a welcoming respectful and helpful experience for visitors students faculty and staff.
• Clear Communication: Communicates effectively in person by phone and via email and knows when to escalate questions or issues.
• Organization & Reliability: Manages multiple tasks follows procedures and consistently completes assigned responsibilities.
• Judgment & Accountability: Uses good judgment in day-to-day situations and understands when to involve a supervisor.
• Teamwork & Flexibility: Works well with others adapts to changing needs and supports weekend and event coverage.

Working Conditions

Physical Demands:

The physical demands described below are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• The employee must frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds.
• The role regularly requires sitting speaking and hearing.
• The employee is occasionally required to stand and use hands to handle objects reach and perform fine motor tasks.

Special Environmental Factors: (Nature of the work environment)

• This role involves regular face-to-face interaction with members of the public.

Compensation and Benefits

• This is a part-time role paid hourly at $22.00 per hour.

ICP is an equal opportunity employer and is deeply committed to diversity equity and inclusion. We welcome applicants from all backgrounds and strive to create an environment that reflects and supports the communities we serve.