Customer Success Consulant (Remote Switzerland)

About Us

We are a globally recognized leader in the personal development industry with a presence in over 100 countries. Through world-class programs and transformational events weve supported thousands of individuals on their journey to growth success and meaningful change.

Our business is experiencing significant momentum in the online space and were looking for experienced profesionals to help grow and guide our client base.

About the Role

Were seeking an experienced Customer Success Consultant to join our team and support clients in achieving meaningful outcomes with our personal-development and e-learning programs. Youll be a trusted advisor to clients helping them onboard adopt and get the most value from our services while collaborating with internal teams to optimize their experience and growth.

Tasks

• Onboard new clients: guide them through the program setup explain how it works and ensure a smooth start.
• Provide ongoing support and coaching to clients helping them apply what they learn and overcome obstacles to reach their goals.
• Monitor client progress; proactively follow up gather feedback and offer the support that is needed.
• Maintain strong relationships with clients act as their main point of contact and strategic partner.
• Apply marketing campaigns templates to attract new clients
• Identify opportunities for clients to benefit from additional products or services (upsells program extensions) but always from the perspective of customer value and long-term benefit.

Requirements

• You have minimum 7 years of experience in customer success account management consulting or a similar client-facing role.
• Excellent communication empathy and problem-solving skills able to connect with clients understand their needs and provide guidance.
• Comfortable working independently prioritizing multiple clients or projects and managing your time well.
• Skilled at using digital tools (CRM communication platforms online training/delivery tools) for remote work and client support.
• Passionate about personal development for yourself and committed to helping clients grow transform and succeed in their goals.

Benefits

• Clear and Transparent Compensation: Incentives tied to client satisfaction retention and success.
• Remote & Flexible Work: Work from anywhere choose flexible hours and manage your schedule with autonomy.
• Professional and personal development trainings: one on one mentoring weekly support calls and world class leadership programs.
• Supportive Environment: Youll be part of a collaborative team with access to training mentorship and resources to deliver high-quality client service and growth.

Why Join Us

If you believe in helping people succeed enjoy working with clients one-on-one and want to apply your business or customer-focused experience in a growth-oriented and flexible role this position offers a unique chance to make a real impact.