Customer Success Specialist (fmd) 100

Zürich - Switzerland

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. Were committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.

Were growing fast and were hiring!

Were looking for a Customer Success Specialist to join our growing team in Zürich (Headquarter) as soon as possible.

Youll take full ownership of customer accounts throughout their lifecycle from onboarding through to ongoing relationship management. Alongside your success activities youll also play an active role in customer support helping to resolve issues and ensure a consistently great experience. Youll be the trusted point of contact for our customers ensuring they get maximum value from our platform and feel supported every step of the way.

What youll be doing

Guide customers through the onboarding journey including setup configuration and train-the-trainer sessions
Own and manage assigned customer accounts post-signing building strong lasting relationships
Identify opportunities for growth adoption and renewal collaborating with Sales on upsell initiatives
Deliver tailored training sessions to meet individual customer needs
Communicate with customers in a timely clear and professional manner in both English and German
Provide hands-on support troubleshoot issues and collaborate with internal teams to drive resolution
Contribute product expertise to support the wider team as needed
Prioritize customer interactions and tasks based on account size strategic value and business impact

What we are looking for

A naturally people-oriented individual who enjoys connecting with customers and building strong lasting relationships
Proven experience as a Customer Success Specialist- preferably in a dynamic SaaS environment
A background or solid understanding of information technology gained through education experience or hands-on work
Strong communication skills in German and English (written and spoken)
A confident communicator who can explain technical concepts in a clear and simple way
Customer-focused with the ability to advocate for users while setting clear and realistic expectations
Comfortable working across both customer success and support and able to adapt quickly to changing priorities
Skilled at managing multiple accounts and balancing competing priorities effectively

Our offer

A fast-paced international and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial international environment and a fresh dynamic open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential

Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.