Customer Experience Sr Spclst
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Job Location:
Houston, MS - USA
Monthly Salary:
$ 67500 - 103385
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
What You Can Expect
As our Customer Experience Senior Spclst you will support the management and day-to-day operations of our key account and strategic partner relationships. Reporting to the Strategic Account Services Manager this role focuses on customer engagement operational support and performance tracking to deliver a seamless high-quality experience for key account customers and channel partners. The ideal candidate brings a strong background in customer service relationship management and data-driven decision-making within the retail energy or broader energy sector. This position is based in Houston TX and reports to the Customer Experience Manager.
- Provide operational and analytical support to the Strategic Account Services Manager ensuring strong customer relationships and service excellence
- Serve as a key liaison for key account inquiries offering timely resolutions and proactive support
- Provide full front-end support in onboarding a new key accounts working closely with the Sales team to ensure seamless process.
- Assist in the management of key account communications ensuring alignment with business objectives and sales strategies
- Utilize Freshdesk or similar CRM platforms to track key account interactions service requests and issue resolution
What Youll Bring
- You hold a Bachelors degree in Business Marketing or a related field; in lieu of a degree seven (7) years of relevant work experience including hands-on experience in customer engagement account management or related operational functions will be considered
- A minimum of five (5) years of experience in the retail energy or energy sector
- You hold a strong foundation in customer service and relationship management including hands-on experience gained through roles supporting key accounts partners or customer-facing operations
- You have experience using Freshdesk or similar CRM tools to manage partner interactions service requests and ongoing support
- You are knowledgeable in tracking analyzing and reporting on key performance indicators (KPIs) to improve partner satisfaction and overall business outcomes
- You are highly organized with strong attention to detail and the ability to manage multiple priorities effectively
- You have excellent communication and problem-solving skills with the ability to clearly convey information to internal and external stakeholders.
- You are able to collaborate effectively within a dynamic sales organization and across cross-functional teams
Additional Details
- This role is eligible for our hybrid work policy
- Must be willing and able to comply with all ENGIE ethics and safety policies
Compensation
Salary Range: $67500 $103385 USD annually
This represents the average expected pay range for a qualified candidate.
ENGIE complies with all federal state and local minimum wage laws. Actual salary offered may vary depending on geography experience education internal pay alignment or other bona fide factors.
In addition to base pay this position is eligible for a competitive bonus / incentive plan and emergency or on-call pay.
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.
At ENGIE we take your well-being seriously. Our comprehensive benefits package includes options for medical dental vision life insurance employer-paid short-term and long-term disability insurance ESPP generous paid time off including wellness days holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But thats not all were dedicated to the health and happiness of your entire family offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.
Why ENGIE
ENGIE North America isnt just participating in the Zero-Carbon Transition were leading it! Join us as we develop energy that is renewable efficient and accessible to everyone.
At ENGIE every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure!
ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Required Experience:
Senior IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
