About the role
- Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets guaranteeing all staff goes through Fever policies.
- Operations of the events:
- Inventories: manage and control all devices used in the event (PDAs computers POS etc)
- Validation: control the validation system and devices (Fever Partners App)
- Flow: control flow of people throughout the entire experience avoiding bottlenecks crowding and controlling queues
- Onsite payment devices and accounts - F&B/Merch
- Handle onsite customer complaints provide appropriate solutions and alternatives within the time limits.
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback onsite incidences etc
- Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture Brand and Policies.
PREFERRED QUALIFICATIONS
- English fluent (C1 or above)
- Excellent face-to-face communication skills
- Highly organized and efficient. Time management skills are key
- A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
- Willing to learn from mistakes and give feedback on ways of improving the experiences
- Collaborative approach and willing to get hands dirty and work on all required events tasks
- Be decisive and organized
- Love being part of a dynamic team in a growing company
BENEFITS & PERKS:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home-office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young international team of talented people to work with!
- Private health insurance
- Wellhub membership
- 20 days of annual leave
- Free food and drinks in our kitchen!
- Fondo de Ahorro
Required Experience:
IC
About the roleCoordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets guaranteeing all staff goes through Fever policies.Operations of the events:Inventories: manage and control all devices used in the event (PDAs computers PO...
About the role
- Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets guaranteeing all staff goes through Fever policies.
- Operations of the events:
- Inventories: manage and control all devices used in the event (PDAs computers POS etc)
- Validation: control the validation system and devices (Fever Partners App)
- Flow: control flow of people throughout the entire experience avoiding bottlenecks crowding and controlling queues
- Onsite payment devices and accounts - F&B/Merch
- Handle onsite customer complaints provide appropriate solutions and alternatives within the time limits.
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
- Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback onsite incidences etc
- Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture Brand and Policies.
PREFERRED QUALIFICATIONS
- English fluent (C1 or above)
- Excellent face-to-face communication skills
- Highly organized and efficient. Time management skills are key
- A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
- Willing to learn from mistakes and give feedback on ways of improving the experiences
- Collaborative approach and willing to get hands dirty and work on all required events tasks
- Be decisive and organized
- Love being part of a dynamic team in a growing company
BENEFITS & PERKS:
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home-office friendly
- Responsibility from day one and professional and personal growth
- Great work environment with a young international team of talented people to work with!
- Private health insurance
- Wellhub membership
- 20 days of annual leave
- Free food and drinks in our kitchen!
- Fondo de Ahorro
Required Experience:
IC
View more
View less