Facility Coordinator Guest Ambassadors (GA)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As a Facility Coordinator at JLL youll lead our Guest Ambassador (GA) teams to deliver world-class hospitality experiences across multiple client facilities. This role is central to JLLs commitment to creating exceptional workplace environments that enhance tenant satisfaction and support our clients business success. Youll coordinate all guest services operations from visitor management to event support ensuring every interaction reflects JLLs service excellence standards. This position offers the opportunity to directly impact client relationships while developing leadership skills in a dynamic fast-paced commercial real estate environment. Your work will be essential in maintaining JLLs reputation as the industry leader in comprehensive facility management services

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What your day-to-day will look like:

Coordinate and supervise GA team schedules across multiple sites ensuring consistent coverage and service delivery aligned with client requirements and JLL standards

Monitor guest services operations including visitor registration welcome protocols hospitality supply management and event coordination to maintain exceptional service levels

Evaluate GA team performance using established KPIs provide coaching and feedback and implement continuous improvement initiatives to enhance service quality

Manage inventory control for administrative supplies hospitality materials and facility amenities coordinating procurement and vendor relationships to ensure resource availability

Lead planning and execution support for corporate events and key facility activities ensuring seamless guest experiences and client satisfaction

Review and reconcile service documentation invoices and operational reports to maintain accurate records and support billing processes

Communicate operational procedures schedule updates and service standards to GA teams while serving as primary liaison between field operations and management

Required Qualifications:

Bachelors degree in Business Administration Hospitality Management Operations Management or related field

Minimum 3-5 years of experience in team leadership preferably in hospitality customer service or facility management environments

Proven experience in inventory management vendor coordination and operational oversight with demonstrated ability to manage multiple locations

Strong leadership and people management skills with experience evaluating performance providing feedback and developing team members

Excellent organizational and project management capabilities with ability to prioritize tasks and manage competing deadlines effectively

Proficiency in Microsoft Office Suite (Excel Word PowerPoint) and experience with inventory management or facilities management software systems

Professional communication skills in both English and Spanish with ability to interact effectively with diverse stakeholders including clients vendors and team members

Preferred Qualifications:

Previous experience in commercial real estate corporate facilities management or professional services environment

Certification in hospitality management customer service excellence or facilities management (IFMA BOMA or similar)

Experience with event coordination corporate hospitality or workplace experience programs

Knowledge of JLL services commercial real estate operations or property management principles

Familiarity with vendor management processes procurement procedures and contract oversight

Basic understanding of KPI development performance metrics and service level agreement management

Bilingual capabilities beyond English and Spanish particularly in markets with diverse tenant populations

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.