Exempt to Permanent – Chief Clerk (1410) Citywide (158973)

Under general direction the 1410 Chief Clerk supervises employees engaged in a wide variety of office clerical work.

Examples of Important and Essential Duties:

1. Plans assigns supervises and inspects the clerical and office work of subordinate employees; reviews such work for completeness and conformance to existing procedures and instructions.

2. Performs difficult and specialized clerical work involving the exercise of considerable individual judgment and knowledge of appropriate laws regulations and procedures of the department assigned.

3. Interprets oversees and provides the dissemination of specialized information to the public and/or departmental personnel regarding the policies and procedures of the department to which assigned as well as the regulations enforced by that department.

4. Interviews members of the public in order to obtain information and screens issues to determine appropriate referrals to professional and technical staff; responds to difficult client issues and deals personally with a wide range of problems requiring specialized knowledge of the policies procedures and regulations of a department.

5. Accesses specialized computer software in order to obtain and ensure the accuracy of information regarding specific departmental functions.

6. Explains and interprets administrative decisions and policies as they apply to office operations of the department.

7. Consults with and advises the general public other departmental officials and other in regards to specific functions and responsibilities of assigned office.

8. Supervises the receipt processing filing and general handling of a wide variety of documents and papers.

9. Provides consultation in the development of new procedures and methods relative to office routines and clerical processes.

Qualifications :

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

1. Current Category 16 17 or 18 Exempt Employee in Class 1410 who has worked at least 2080 hours in class 1410; AND
    
2. Experience:
   Four (4) years of highly responsible and diversified clerical experience including preparing and processing complex work impacting an entire department or section; responding to and resolving difficult day to day problems and/or complaints encountered by staff the public and others individuals etc. on office operation and procedures; and explaining and interpreting information to departments staff the public and/or others; including two (2) years of experience in a supervisory capacity over a clerical function/unit which included evaluating subordinate employees.
   
   Substitution:
   Any one of the following may substitute for 6 months of the required clerical experience:

• Completion of a clerical training program (240 hours); OR
• 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
• Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Special Requirements:
Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to a lower score.

SELECTION PROCEDURES:

1. Job Application - Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
    
2. Preliminary Questionnaire - Training and Experience Assessment (100% weight) - During the application process candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process. Please answer the Preliminary Questionnaire carefully and thoroughly.  It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on the length of their exempt City service (in Category 16 17 and/or 18) in the 1410 Chief Clerk class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

Additional Information :

Eligible List/Score Report:
A confidential eligible list of qualified candidates will be created and used for certification purposes only. A score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with approval of the Human Resources Director.

CERTIFICATION RULE

The certification rule for this recruitment is Rule of the List.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the Im Interested button and follow instructions on the screen.

Note:

1. Please ensure the information on your application is accurate. It may not be possible to change after youve applied.
2. Your first and last name should match your legal ID for verification purposes. A preferred first name may be included in parentheses. Here is an example: Samuel (Sam) Jackson
3. Your email address should be consistent across all jobs applied to on our website.
4. Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.

Upon successful submission applicants will receive a confirmation email from . Keep this email for your records. If you do not receive it your application was not submitted successfully.

Important Email Contact Information: Applicants may be contacted by email about this recruitment and therefore it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also applicants must ensure that emails from CCSF is not blocked on your computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations.  Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at you have any questions regarding this recruitment or application process please contact the exam analyst Sean Sexton at Be sure to include the recruitment ID E2P-1410-158973 in your subject line.  Thank you.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time