Exempt to Permanent – Principal Clerk (1408) Citywide (158972)

Under general direction the 1408 Principal Clerk performs highly responsible important and difficult clerical work requiring extensive knowledge of departmental functions. Serves as a departments primary public contact person to explain important and specialized policies procedures and regulations.

Examples of Important and Essential Duties:

1. Supervises plans assigns and evaluates subordinate personnel to ensure conformance with departmental regulations and policies existing office procedures and applicable laws and regulations. This includes maintaining personnel action requests personnel files and other personnel records. Disseminates explains and interprets important information requiring specialized knowledge of the policies and procedures of a department as well as the regulations enforced by the department to the public and/or employees contractors vendors etc.

2. Performs highly responsible important and difficult clerical work involving the exercise of individual judgment by knowing the applicable departmental procedures to which assigned.

3. Reviews and resolves day-to-day transactions problems and/or complaints encountered by co-workers and/or affiliated parties (members of the public volunteers students city departments and other government agencies etc.).

4. Supervises and/or participates in the preparation and maintenance of a wide variety of records and reports by preparing compiling and maintaining statistics and records for these reports using applicable computer systems.

5. Supervises and/or prepares the processing and general handling of administrative documents such as licenses permits purchase orders work orders requisitions contracts etc. This includes verifying the timeliness and accuracy of these documents.

6. May collect calculate and process applicable charges fees and taxes etc.

Qualifications :

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

1. Current Category 16 17 or 18 Exempt Employee in Class 1408 who has worked at least 2080 hours in class 1408; AND
    
2. Experience:
   Three (3) years of highly responsible and diversified clerical experience including preparing and processing complex detailed work impacting an entire department or section; responding to and resolving difficult day-to-day problems and/or complaints encountered by staff the public other individuals etc. on office operations and procedures; and explaining and interpreting complicated information to departments staff the public and/or others.
   
   Substitution:
   Any one of the following may substitute for six (6) months of the required experience:

• Completion of a clerical training program (240 hours); OR
• 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
• Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education  for considerations taken when reviewing applications.

Special Requirements:
Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to a lower score.

SELECTION PROCEDURES:

1. Job Application - Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
    
2. Preliminary Questionnaire - Training and Experience Assessment (100% weight) - During the application process candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process. Please answer the Preliminary Questionnaire carefully and thoroughly.  It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on the length of their exempt City service (in Category 16 17 and/or 18) in the 1408 Principal Clerk class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

Additional Information :

Eligible List/Score Report:
A confidential eligible list of qualified candidates will be created and used for certification purposes only. A score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with approval of the Human Resources Director.

CERTIFICATION RULE

The certification rule for this recruitment is Rule of the List.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the Im Interested button and follow instructions on the screen.

Note:

1. Please ensure the information on your application is accurate. It may not be possible to change after youve applied.

2. Your first and last name should match your legal ID for verification purposes. A preferred first name may be included in parentheses. Here is an example: Samuel (Sam) Jackson

3. Your email address should be consistent across all jobs applied to on our website.

4. Use a personal and not a shared email address. Doing so may prevent your application from submitting properly.

Upon successful submission applicants will receive a confirmation email from . Keep this email for your records. If you do not receive it your application was not submitted successfully.

Important Email Contact Information: Applicants may be contacted by email about this recruitment and therefore it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also applicants must ensure that emails from CCSF is not blocked on your computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations.  Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at you have any questions regarding this recruitment or application process please contact the exam analyst Sean Sexton at Be sure to include the recruitment ID E2P-1408-158972 in your subject line.  Thank you.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time