Manager, Visa Consulting and Analytics (VCA) PxD Practice
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Design Manager with deep expertise in Research Service Design and Product Design (UX/UI). This role is designed for a strategic thinker with a strong attention to detail compelling storytelling skills and a commanding executive presence in client engagements. You will be responsible for bridging the gap between high-level business strategy and technical implementation leading communication with engineering teams to bring complex digital experiences to life.
Purpose
Lead and execute end-to-end initiatives across the entire product lifecycle Discovery Definition and Delivery working within multidisciplinary teams to solve user pain points and commercialize next-generation payment and money movement experiences.
Key Responsibilities
1. Research & Service Design
User Research: Plan and execute qualitative and quantitative research (interviews moderated/unmoderated testing surveys diaries and benchmarking) to validate value propositions.
Insight Synthesis: Translate complex findings into actionable artifacts including personas experience maps service blueprints JTBD (Jobs to be Done) and opportunity trees.
Strategic Facilitation: Design and facilitate immersions strategic workshops and co-creation sessions with both clients and end-users.
Advocacy: Act as the ultimate advocate for the user justifying design decisions through Human-Centered Design (HCD) principles.
2. Product Design (UX/UI) & Delivery
Product Definition: Define digital products and services from scratch based on business findings user needs and technological capabilities.
Execution: Lead Design Sprints to analyze and redesign digital experiences including flows high-fidelity UX/UI and interactive prototypes ready for validation.
Design Systems: Demonstrate hands-on experience with components design tokens and guidelines. Contribute to and lead the Design System strategy to guide other designers during the implementation phase.
Heuristic Evaluation: Perform expert evaluations and prioritize design iterations accordingly.
3. Design Leadership & Client Engagement
Executive Presence: Lead client engagements through executive storytelling high-impact presentations objection handling and stakeholder alignment.
Cross-functional Collaboration: Work seamlessly with product engineering business and data teams to ensure design integrity from imagination to commercialization.
Agility: Thrive in fast-paced ambiguous environments prioritize tasks effectively while clearly communicating risks and strategic decisions.
Candidate Profile
The Design Expert: A hands-on designer fluent in design thinking research service design prototyping and UI/UX.
Industry Fluency: Ability to speak product development and a desire to develop a nuanced understanding of emerging digital payment trends and financial services.
Consultative Mindset: Highly motivated and people-oriented with the ability to help clients bring new solutions to life in the corporate commercial and consumer sectors.
Technical Communication: Capable of leading technical discussions with engineering teams to ensure designs are feasible and correctly implemented.
Additional Information
Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
- Bachelors degree or at least 5 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA etc.).
- Preferably working in consultancies digital product or established startups.
- Fully Bi-lingual: Spanish (native) and English (oral and written).
- Portfolio demonstrating end to end projects integrating Research Service Design and Product Design with measurable outcomes.
Preferred Qualifications
- 5 years working as a product or digital designer as part of an in-house agency or cross-functional design or innovation team.
- Experienceand proven track record running client engagements demonstrating excellence in presentation skills and strong client orientation.
- Experience in creating user experience maps service blueprints wireframes polished user interface design rapid prototyping and presentations that communicate the strategy.
- Strong fluency in digital design software.
- Knowledgeable in human centered design thinking service design and user research.
- Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
- Payment industry experience preferred.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
