Customer Success Specialist (French-speaking)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At Winning Consulting we are looking for a Customer Success Specialist (French-speaking) to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid Hybrid.
Responsibilities
Act as the main point of contact for French -speaking suppliers using the financing platform (onboarding queries follow-up).
Provide day-to-day support on the use of the platform: navigation functionalities incidents and FAQs.
Coordinate with internal technical and operations teams to resolve issues within agreed SLAs.
Support commercial teams in the roll-out of new programmes and in the management of existing portfolios.
Monitor activity and basic KPIs related to supplier usage and satisfaction.
Maintain and update user guides FAQs and training materials for suppliers.
Assist with data checks documentation and administrative tasks linked to programme management.
Proactively identify recurring issues and suggest improvements to processes and customer journeys.
Required Skills
2 years experience in customer service roles ideally in financial services or B2B environments.
Strong service orientation and experience dealing directly with external clients or suppliers.
Nice to have experience in banking payments trade finance or supply chain finance.Good command of office tools (Excel Outlook PowerPoint) and web-based platforms; ticketing experience is a plus.
Native French-Very good English- Spanish
About Winning Consulting
Winning Consulting supports clients with consulting training staffing and research applying scientific thinking and proven methods to deliver measurable value in their digital andorganizationall transformations.
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We inspire action through science Winning is a consulting firm with a global view: to apply scientific thinking and scientific methods to business challenges. Established in 2012, with a decade of existence with continuous growth. Spread over 4 offices and client sites: a team of more ... View more
