Manager OTC Cash Apps

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager Accounts Receivable!
In this role we are looking for an accounting graduate with meaningful experience in accounts Receivable and should have managed a team size of 20 people.
In this role you will be encouraged to work on deadlines in a fast-paced business environment while being a good teammate

Responsibilities

Manage front line supervisors that are responsible for managing the day-to-day operations of OTC Operations Team
Ensure client and corporate service quality and contribution goals other metric and associate satisfaction goals within the site are met.
Provide leadership and management to associates; provide training and development of supervisory team.
Coach and mentor team supervisors.
Regularly conduct supervisory team meetings. Supervise multiple teams for clients.
Ensure key operational and customer performance targets are met (KPIs FCR Net Promoter Score Service Levels).
Drive Continuous Improvement Initiatives
Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery raise issues proactively & build relationships understand customer issues proactively
Set goals for the team and communicate goals on a regular basis
Coach & mentor people Motivating team with excellent touch
Leading calls with clients and other business functions
Preparation of dashboards and ability to understand current Business processes and suggest improvements
Manage Day to Day Operations & service delivery for a Team of 30 employees who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality speed empathy and accuracy.
Driving Insights to add/update (Policies CRM Interface Widgets IT/Infra tools Application optimization) in order to drive effectiveness & efficiencies
Responsible for E2E contractual (SLAs KPIs) & internal metrics including billing & financials.
Ensure smooth & surprise free operations and service delivery.
Create a detailed succession plan for all Key/Critical roles
Drive employee engagement agent growth retention with low attrition; timely documented one on ones updated time keeping system (My time) Compliance. Drive monthly (AES VIC EWS (Timely Updating & Accuracy) PIP & CAP closers in timely manner Etc.)
Drive Rewards and Recognitions & Appraisals
Accurate & timely MSS Alignments Cost Code Band mix & Aspect/SRT updating process.
Flexibility to quickly shift priorities multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion
Drive continuous service Improvements Lean Six Sigma & Digitization Projects QOQ
Act as an intermediary between reviewers Genpact & Client management
Minimum requirements
English language level required: C1.
Problem solving and analytical skills and Proficiency in MS office (mainly Excel).
Accountable for Operational Service delivery the team members under direct and indirect supervision ensure critical activities and outcomes are performed as per deadlines agreed with the customer.
Analytical thinking and ability to adapt to job requirements and business context needs.
Relevant work experience in balance sheet account reconciliation Intercompany process fixed assets and/or month end closing activities.
Relevant experience in coordinating teams.
Previous exposure to transformation and productivity initiatives.

Qualifications we seek in you!
Minimum Qualifications
Commerce Graduate or equivalent qualification in finance
Relevant / Significant years of experience in Accounts Receivable / F&A delivery

Preferred Qualifications/ Skills
Good Communication skill and the ability to engage customers in relevant discussions
Proficient in MS Office applications especially in MS excel
Good analytical and problem-solving skills and ability to handle team and client discussions
Ability to do muti-tasking and adaptability to manage dynamic stakeholders
Willingness to travel as per business requirement within / outside India

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.