Program Manager (Client Services)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Job Summary
The Program Manager is responsible for leading complex multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise a solid technical foundation and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross-functional teams - including sales engineering product creative and strategy - to deliver high-quality solutions with a focus on implementing Adobe Experience Platform (AEP) and related services.
Key Responsibilities
Program & Project Leadership
Manage integrated multi-track projects and large-scale programs.
Oversee project estimation resourcing and delivery planning.
Define and enforce governance processes and scope management.
Drive execution to ensure on-time on-budget high-quality delivery.
Client & Stakeholder Management
Serve as the primary point of contact for client executives and stakeholders.
Build strong peer-level client relationships managing expectations negotiations and escalations.
Ensure high levels of client satisfaction through proactive engagement and communication.
Team Leadership & Collaboration
Lead diverse globally distributed teams of 15 across marketing technology creative and production functions.
Provide clear objectives direction and motivation to maximize team performance.
Foster a collaborative and accountable work environment.
Risk & Quality Management
Identify assess and mitigate risks and issues across projects and programs.
Establish quality standards and continuously apply lessons learned.
Promote best practices in project management and delivery.
Business Development Support
Partner with sales and account leadership on new business opportunities.
Contribute to solution design proposals and program roadmaps for future engagements.
Qualifications
Bachelors degree or equivalent professional experience required.
1012 years of progressive project/program management experience
Demonstrated success managing end-to-end project lifecycles from business development to delivery.
Extensive client management experience including executive-level relationship management and negotiations.
Strong expertise in Agile methodologies
Proven ability to lead large diverse teams in dynamic globally distributed environments.
Excellent communication organizational and leadership skills.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
