Program Manager (Client Services)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Program Manager is responsible for leading complex multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise a solid technical foundation and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross-functional teams - including sales engineering product creative and strategy - to deliver high-quality solutions with a focus on implementing Adobe Experience Platform (AEP) and related services.
Key Responsibilities
Program & Project Leadership
Manage integrated multi-track projects and large-scale programs.
Oversee project estimation resourcing and delivery planning.
Define and enforce governance processes and scope management.
Drive execution to ensure on-time on-budget high-quality delivery.
Client & Stakeholder Management
Serve as the primary point of contact for client executives and stakeholders.
Build strong peer-level client relationships managing expectations negotiations and escalations.
Ensure high levels of client satisfaction through proactive engagement and communication.
Team Leadership & Collaboration
Lead diverse globally distributed teams of 15 across marketing technology creative and production functions.
Provide clear objectives direction and motivation to maximize team performance.
Foster a collaborative and accountable work environment.
Risk & Quality Management
Identify assess and mitigate risks and issues across projects and programs.
Establish quality standards and continuously apply lessons learned.
Promote best practices in project management and delivery.
Business Development Support
Partner with sales and account leadership on new business opportunities.
Contribute to solution design proposals and program roadmaps for future engagements.
Qualifications
Bachelors degree or equivalent professional experience required.
1012 years of progressive project/program management experience
Demonstrated success managing end-to-end project lifecycles from business development to delivery.
Extensive client management experience including executive-level relationship management and negotiations.
Strong expertise in Agile methodologies
Proven ability to lead large diverse teams in dynamic globally distributed environments.
Excellent communication organizational and leadership skills.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Lets Adobe together
At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.
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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.
At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.
Required Experience:
Manager
