Spa Manager

For those who seek the best theres only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen the Lodge is known as a premiere year-round destination.

Why work for the best

The Stein Collection creates legendary experiences for our team members guests and owners at all four of our properties: Stein Eriksen Lodge Stein Eriksen Residences The Chateaux Deer Valley and The Chateaux believe that our goals are realized through commitment to our team members where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City a vibrant community-oriented town and consider it our duty to contribute support and partake in these extraordinary efforts. As a long-established icon and ever-growing brand Stein Collection employs hundreds of hard working diverse and exceptional team members than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Position Summary:

The Spa Manager oversees the daily operations of the spa ensuring exceptional guest experiences in line withForbes5-Star standards. This role is directly over the Spa Concierge and Spa Attendant teams providing leadership training and operational support tomaintainthe highest level of service cleanliness and efficiency. The Spa Manager acts as the manager-on-duty in the absence of the Assistant Director and Corporate Director. The Spa Manager will assist with administrative operational and guest service responsibilities.

Guest Experience & Service Excellence

• Greet and engage guests with warmth and professionalism ensuring every interaction reflectsForbes5-Star service standards.
• Handle and resolve guest concerns promptly and effectively.
• Maintain a thorough knowledge of spa treatments services and amenities to provideaccurateand personalized recommendations.

Team Leadership & Supervision

• Oversee daily performance of Spa Concierge and Spa Attendant teams.
• Oversees training and role of the Spa Supervisor.
• Provide coaching mentoring and training to ensure consistent high-quality service.
• Create and monitor staff schedules attendance and task completion.
• Oversee and generate onboarding and development of new team members.
• Assign daily tasks and projects to the team.
• Provide immediate feedback and corrective guidance when Forbes standards are notmet.
• Directly train the team on their role product knowledge and Forbes service standards.
• Administer daily round up when spa supervisor is off and complete worksheet withconciergeteam.

Operational Support

• Assistin managing the daily spa schedule ensuring smooth flow between guest arrivals treatments and amenities.
• Policy and protocol refinement and implementation.
• Review future schedules to confirm appointments are booked accurately and appropriately.
• Help balance treatment schedules for spa technicians.
• Maintain spa facilities in pristine condition coordinating with Spa Attendants Housekeeping and Engineering as needed.
• Monitor inventory of supplies and amenities ordering or notifying the Director when replenishment isrequired.
• Ensure retail shelvesremainfully stocked are clean withappropriate waysto sample the item.
• Ensure all gym equipment is in working order and all weights are accountedforand other equipment is in good condition.
• Enforce spa policies procedures and safety protocols consistently across the team.

Administrative Duties

• Complete shift reports and communicate relevant information to management.
• Sticker and receive all new retail products.
• Complete and send in the monthly inventory counts and accuracy of tracking.
• Track and report on operational concerns guest feedback and maintenance issues.
• Serve as acting Spa Manager when the Assistant Director and Director is off property.
• Carry outadditionaldaily responsibilities as assigned by Spa Management.

Qualifications

• Previousspa or luxury hospitality experience preferred.
• Must havegreat communicationand customer service skills.
• Strong leadership communicationmulti-taskingand problem-solving skills.
• High attention to detail and ability tomaintaincomposure in a fast-paced environment.
• Flexible availability including weekends evenings and holidays.
• Preferred but not required professional spa license and experience in the treatment rooms.
• Able to stand and walk up to 8 hours per day.
• Able to lift and carry up to 20 pounds.

Stein Collection Offers:

• Great benefits including choice of health insurance plans dental vision short- and long-term disability and life insurance matching 401K and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Chef prepared meals daily in our cafeteria at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family school and other activities
• Weekly raffles for tickets to events such as the Real SL Utah Jazz Utah Mammoth and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room spa dining shopping ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.

Required Experience:

Manager