Business Analyst ServiceNow
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The primary objective of this role is to deploy maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members stakeholders and end users to evaluate our processes and systems focusing on data-driven changes and technical addition to analytics duties the postholder would provide application support system configuration delivery testing and documentation services. The applicant will need to have hands-on experience of designing and configuring solutions writing and taking this through the test and deployment process.
Job title:
Business Analyst - ServiceNowJob Description:
ServiceNow Business Analyst and Tester
The primary objective of this role is to deploy maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members stakeholders and end users to evaluate our processes and systems focusing on data-driven changes and technical addition to analytics duties the postholder would provide application support system configuration delivery testing and documentation services. The applicant will need to have hands-on experience of designing and configuring solutions writing and taking this through the test and deployment process.
Responsibilities:
- Captures business and user requirements (as stories for agile shops).
- Ensures requirements are understood developed tested and delivered to specification.
- Own the relationship with project stakeholders to identify prioritize model and document business process and data requirements.
- Represent project stakeholders throughout planning development and release processes.
- Work with the platform team to develop release estimates.
- Support the testing effort.
- Work with stakeholders to drive adoption.
- Liaising with customers and 3rd party teams as necessary.
- Develop and execute test plans test cases and scripts for ServiceNow solutions.
- Perform functional integration and regression testing to ensure quality and compliance.
- Log track and retest defects using appropriate tools and processes.
- Support User Acceptance Testing (UAT) and provide clear feedback to development teams.
Desired skills/experience:
- Experience working as a ServiceNow Business Analyst carrying out system maintenance and new implementations.
- Experience using Business Rules Client Scripts Workflows Form Design and UI Actions.
- Experience of the CSM module.
- Experience with ServiceNow ITSM CSM Service Portal Service Catalogue CMDB Performance Analytics and Reporting.
- Excellent understanding of ServiceNow platform.
- Experience in QA/Test Management including test planning execution and defect management.
- Familiarity with Agile delivery and tools for managing requirements and testing.
- Excellent communication and stakeholder management skills.
Qualifications & Certifications (Preferred):
- ITIL Foundation certification.
- ServiceNow Fundamentals or System Administration certification (knowledge level acceptable).
- ISTQB Foundation or equivalent QA/testing certification.
Location:
PuneIndiaTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
