Lead Product Manager — Growth & Customer Experience (Embedded Lending)

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub we put our customers at the center of everything we do. Our Embedded Lending team builds financing experiences that are seamlessly integrated at the point of sale helping merchants grow while giving customers access to affordable transparent credit.

Were reinventing origination risk and merchant tooling with a focus on growth customer experience and operational excellence. Were looking for a Lead Product Manager who thrives at the intersection of data UX and platform thinking and who is motivated by improving funnel performance for both merchants and borrowers. This role is highly cross-functional and fast-moving with ownership across strategy execution and iteration.

What Youll Do

Drive Growth Through Funnel Optimization

Own andoptimizethe end-to-end origination funnel across web mobile and API experiences
Identifyfriction using quantitative data experimentation and qualitative insights then test and ship improvements quickly
Improve conversion approval rates and time-to-decision whilemaintainingcompliance and strong credit quality

Champion Customer Experience

Map borrower and merchant journeys to uncover usability gaps and unmet needs
Define intuitive confidence-building user flows with a strong attention to UX quality
Advocate for simplicity by removing unnecessary steps complexity and operational friction

Build and Execute an ROI-Driven Roadmap

Prioritize initiatives using clear success metrics quantified impact and business alignment
Lead cross-functional execution from discovery through launch and ongoing optimization
Partner closely with engineering to deliver reliable observable and scalable platforms for merchant partners

Use Data to Inform Decisions

Ensure strong funnel instrumentation cleaneventing and actionable dashboards
Self-serve insights using SQL and analytics tools tovalidatehypotheses
Run A/B tests and progressive rollouts as a core part of the product development lifecycle

Evolve Credit Fraud and Verification Experiences

Partner with Risk Data Science and Compliance to improve identity fraud and underwriting flows
Ship decisioning enhancements that reduce losses without introducing unnecessary friction for good customers

Improve Merchant Experience and Tooling

Enhance merchant onboarding reporting CRM workflows and internal tools to increase activation and efficiency
Lead transitions from legacy systems to modern platforms
Shape a high-quality developer experience for partners integrating with LendingClub APIs

About You

8 years of product management experience ideally in fintech lending payments or consumer-facing platforms
Bachelors degree in a related field; or equivalent practical experience
Growth-minded and highly analytical with deep experience in funnel optimization experimentation and hypothesis-driven development
Strong customer empathy and discovery skills with an instinct for simple intuitive and high-quality user experiences
Comfortable using data to inform decisions including hands-on experience with SQL and analytics tools such as Heap or Snowflake
Experienced partnering cross-functionally with engineering design risk data science compliance operations and go-to-market teams
Able to balance growth customer experience and regulatory requirements in a complex environment
Familiar with origination flows KYC/KYB fraud underwriting and partner integrations
Bonus: experience with merchant-led sales models or the home improvement ecosystem

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Required Experience:

Current Employees of LendingClub: Please apply via your internal Workday AccountLendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure ove...