Regional Operations Director
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Job Location:
Sterling, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Management of the Facilities
Employee Management including recognition reviews career development corrective actions and scheduling
Interviewing and hiring new employees
Employee training and training updates
Maintain Operations Policies Procedures and Guidelines.
Support
Work with the Manager of Implementations to assure smooth implementations for the customer
Review all terms and conditions of customer contracts and orders
Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs submitting PO requests coordinating with vendors reporting on project health etc.
Customer Environmental Services Management
Create and deliver scopes of work for environmental consulting
Work with Sales to deliver Environmental services proposals
Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
Support of Phase 6
Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
Manage day to day operations of Air (Production & Distribution) Power Fire and Access
Proactively develop and implement maintenance activities
Report on all SLA required activities
Capacity Management
Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
Work with the Security Manager to assure all access points are monitored and controlled
Manage all security issues to resolution and conduct post mortems for future assurance
Create access levels for new clients assign access levels to vendors monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
Manage all sub-contractor agreements for maintaining the building
Asset Management
Management of our asset tracking processes and systems
Reporting on Assets for customers and internal
Daily reporting and communication
Data Policing for all Reporting of Operational KPIs
Administering Daily Shift Reporting
Generate periodic reports
Regulatory compliance Management
Updates for our Business Continuity Planning
Perform SAS 70 Re-occurring audits
Updates and Training for our Facility Operations Handbook
Perform SOX Audits
Perform SOC 2 Audits
Problem Resolution
Customer Issue Resolution Owner
Verification and analysis of alerts
Post mortems on all customer complaints.
Customer Communication
Emergency Action Communication Creation for Validation.
Signoff Point for Customer Transition from Engagements to Operations
Customer Concerns discussions
Budgeting and Forecasting
Responsible for generating and adhering to annual OpEx budget
Responsible for generating and adhering to annual CapEx budget
Create submit and present capital project budget requests to the Capital Committee
Manage strategic initiatives on behalf of the company
Set forth the vision and roadmap for achievement
Develop and organize the team to fulfill the roadmap
Monitor and manage activities associated with fulfilling the vision
Performs other duties as assigned
Qualifications:
7 years experience in managing critical facilities preferably in a data center environment
7 years supervisory or personnel management experience with ability to direct and manage work groups
Demonstrates strong customer service skills and takes ownership of the customer experience
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
Ability to develop and document procedures and train personnel on the procedures
Ability to work well under pressure and manage multiple concurrent priorities
Strong work ethic and commitment to operational excellence and process improvement
Excellent organizational time management communication and leadership skills
Ability to work well with all levels of people within the organization
Takes ownership for business performance
Education/Certifications:
Bachelors Degree (equivalent work experience may be substituted for degree); a Masters degree or relevant certification (e.g. FRM CRM) is preferred.
Work Environment :
Work Schedule: Monday to Friday with on-call responsibilities for emergencies and critical issues.
Physical Demands: Must be able to lift 50 pounds
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne or to submit a resume.
Required Experience:
Director
Key Skills
- Sales Experience
- Nursing Home Experience
- Management Experience
- Profit & Loss
- Workers' Compensation Law
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Memory Care
- Public Speaking
- Supervising Experience
About Company
CyrusOne (NASDAQ: CONE) specializes in highly reliable enterprise-class, carrier-neutral data center properties. The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for nearly 900 customers, including nearly ... View more
