- Perform routine installation configuration and maintenance of computer systems servers networking equipment and peripheral devices.
- Diagnose troubleshoot and resolve hardware software and network-related issues in a timely and efficient manner.
- Support end-users with technical assistance including onboarding system access and application support.
- Conduct regular system checks updates and security patches to ensure system integrity and compliance.
- Assist in the deployment and management of IT assets including tracking inventory and lifecycle management.
- Collaborate with cross-functional teams to implement new technologies and support system upgrades.
- Document technical issues resolutions and procedures to maintain a comprehensive knowledge base.
- Ensure adherence to safety protocols data security standards and company IT policies.
- Provide first-level technical support and escalate complex issues to senior engineers when necessary
Requirements
- Diploma or Bachelors degree in Computer Science Electronics Information Technology or a related field.
- 25 years of hands-on experience in technical support system maintenance or a similar role within a technology environment.
- Proficient in troubleshooting and repairing desktops laptops printers and mobile devices.
- Solid understanding of networking concepts (TCP/IP DNS DHCP VLANs) and experience with basic network configuration.
- Familiarity with operating systems including Windows Linux and macOS.
- Experience with remote support tools (e.g. TeamViewer Remote Desktop) and ticketing systems.
- Knowledge of cybersecurity best practices and data protection policies.
- Strong analytical problem-solving and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Required Skills:
Group Production Head
Required Education:
Bachelors Degree in Mechanical / Industrial / Production Engineering (mandatory). MBA / Postgraduate in Operations or Supply Chain (preferred).
Perform routine installation configuration and maintenance of computer systems servers networking equipment and peripheral devices.Diagnose troubleshoot and resolve hardware software and network-related issues in a timely and efficient manner.Support end-users with technical assistance including onb...
- Perform routine installation configuration and maintenance of computer systems servers networking equipment and peripheral devices.
- Diagnose troubleshoot and resolve hardware software and network-related issues in a timely and efficient manner.
- Support end-users with technical assistance including onboarding system access and application support.
- Conduct regular system checks updates and security patches to ensure system integrity and compliance.
- Assist in the deployment and management of IT assets including tracking inventory and lifecycle management.
- Collaborate with cross-functional teams to implement new technologies and support system upgrades.
- Document technical issues resolutions and procedures to maintain a comprehensive knowledge base.
- Ensure adherence to safety protocols data security standards and company IT policies.
- Provide first-level technical support and escalate complex issues to senior engineers when necessary
Requirements
- Diploma or Bachelors degree in Computer Science Electronics Information Technology or a related field.
- 25 years of hands-on experience in technical support system maintenance or a similar role within a technology environment.
- Proficient in troubleshooting and repairing desktops laptops printers and mobile devices.
- Solid understanding of networking concepts (TCP/IP DNS DHCP VLANs) and experience with basic network configuration.
- Familiarity with operating systems including Windows Linux and macOS.
- Experience with remote support tools (e.g. TeamViewer Remote Desktop) and ticketing systems.
- Knowledge of cybersecurity best practices and data protection policies.
- Strong analytical problem-solving and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Required Skills:
Group Production Head
Required Education:
Bachelors Degree in Mechanical / Industrial / Production Engineering (mandatory). MBA / Postgraduate in Operations or Supply Chain (preferred).
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