Volunteer Engagement Coordinator (Outreach, Administrative, Community Relations)

Jacksonville Zoo And Botanical Gardens

Job Location:

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Application Deadline:Applications will be accepted until9 January 2026 and/oruntil a sufficient number of qualified applications have been received. We reserve the right to closethe posting earlyif a well-qualified candidate pool has been established.Early submission is encouraged.Please ensure that your application highlights your experience and qualifications as they relate to the responsibilities of this role.

Do you enjoy building meaningful relationships supporting volunteers and creating positive experiences for guests and the community The Jacksonville Zoo and Botanical Gardens seeks a compassionate organized and proactive Volunteer Engagement Coordinator (Full-Time). This coordinator plays a key role in fostering inclusive mission-aligned volunteer engagement across Adult Volunteers Adaptive Services group volunteer programs and seasonal or special events. This role thrives in a dynamic environment where each day brings variety teamwork and opportunities to make an impact. It is ideal for someone who remains calm in a lively setting enjoys coordinating people and projects and values inclusive relationship-based program support.

You are someone who finds purpose in helping others succeed building meaningful relationships and creating positive experiences for volunteers and the community. You bring a calm supportive presence to busy environments. You enjoy variety in your day and feel energized working with people of different backgrounds abilities and generations.Success in this role is defined by how effectively you demonstrate the core competencies in action.

This is your opportunity to engage and inspire a diverse community of volunteers to helping us to meet our mission:Connecting our community with wildlife and wild places.

What youll do...

Relationship Building & Community Engagement: Build trust connection and belonging with volunteers staff and community partners. Modeling acalm collaborative presencein a lively fast-paced environment and approach challenges with diplomacy care and consistency.

Program & Project Management: Support and coordinate multiple volunteer programs and activities. Prioritize effectively stay organized using checklists and structured workflows and keep work moving forward while managing multiple responsibilities at once.

Operational Awareness & Daily Coordination: The day varies and you stay adaptable. Anticipate needs identify potential gaps early and communicate proactively to keep people plans and expectations on track.

Communication & Collaboration: Support a culture of teamwork and transparency. Approach communication as relationship-building not just information sharing.

Inclusivity Generational Awareness & Adaptive Support: Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected capable and included.

Professional Growth & Continuous Improvement: Model growth-minded professionalism to balance initiative with collaboration and you approach improvement with curiosity.

What you bring...

Ability to work a schedule; Sunday- Thursday.
2 years of experience in a similar role involving community outreach engagement and representing the organization to customers the public government agencies and other external stakeholders. Equivalent experience: A combination of relevant education and/or professional experience that demonstrates the ability to successfully perform the responsibilities of the role may also be considered.
1 year experience may include program management customer support hospitality recreation conservation or other relationship-driven work.
1 year demonstrated ability to manage multiple people projects and priorities simultaneously while maintaining professionalism organization and positive relationships.
Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms) along with comfort working in databases scheduling systems and communication tools.
Emotional intelligence to foster a positive and impactful volunteer experience for all participants.
Proven ability to exercise discretion diplomacy and sound judgment when handling sensitive information conflict or performance concerns involving volunteers or stakeholders.
Ability to represent the organization in a professional manner during public engagement outreach events partner meetings and volunteer interactions reflecting the organizations mission values and service standards.
Demonstrated commitment to equity inclusion and respect when working with individuals from diverse backgrounds perspectives and lived experiences.
Ability to work collaboratively across departments to coordinate volunteer needs resolve scheduling or service concerns and support shared organizational goals.
Strong interpersonal communication skills with the ability to communicate information clearly respectfully and professionally in both verbal and written formats across diverse audiences.
Pre-Employment Requirements:Candidates selected for this position must successfully complete all pre-employment screenings prior to their start with these requirements is mandatory to ensure the safety of staff animals and include:
- Verification of professional references.
- Employment history verification.
- Level II Criminal background check.
- 5-panel drug test
.Ability to maintain a valid drivers license and eighteen years (18) of age with a clear driving record.

PHYSICAL REQUIREMENTS

Ability to consistently remain on your feet for 6-8 hours on shift.
Ability to consistently remain on your feet for prolonged periods of time.
Manual dexterity for standing reaching flexibility and body movement for bending crouching walking kneeling stoop bend lift kneel crawl climb jump dig and prolonged standing/sitting.
Ability to operate motorized cart trucks hand and/or power tools.
Ability to work outdoors and indoors under all environmental conditions and temperatures.
Ability to transport and move items occasionally up to 25 pounds without difficulty for short distance.
Auditory ability for verbal communication/conversation/responses via telephone telephone systems two-way radio and face-to-face interactions.
Visual and auditory acuity appropriate for safety and discern differences in document.

WORK CONDITIONS

Weather Exposure: Exposure to various weather conditions including extreme heat sunlight cold rain and wind.
Pathogens: possible exposure to animal or human bloodborne pathogens.
Infectious Diseases: Risk of exposure to zoonotic diseases.
Hazards: Potential for injuries from wildlife equipment chemicals and heights.
On-Call Responsibilities: May be scheduled to be on call to work with others for emergencies as needed.
Disaster support: Available to fulfill disaster-response duties and responsibilities as needed.

We are an equal opportunity employer and comply with all applicable federal state and local employment regulations.

EOE / DRUG FREE WORKPLACE

Jacksonville Zoo and Botanical Gardens are committed to providing equal employment opportunities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role. Candidates are encouraged to request accommodation if needed during the application interview or employment process.

Required Experience:

Application Deadline:Applications will be accepted until9 January 2026 and/oruntil a sufficient number of qualified applications have been received. We reserve the right to closethe posting earlyif a well-qualified candidate pool has been established.Early submission is encouraged.Please ensure that...

This is your opportunity to engage and inspire a diverse community of volunteers to helping us to meet our mission:Connecting our community with wildlife and wild places.

What youll do...

Relationship Building & Community Engagement: Build trust connection and belonging with volunteers staff and community partners. Modeling acalm collaborative presencein a lively fast-paced environment and approach challenges with diplomacy care and consistency.

Program & Project Management: Support and coordinate multiple volunteer programs and activities. Prioritize effectively stay organized using checklists and structured workflows and keep work moving forward while managing multiple responsibilities at once.

Operational Awareness & Daily Coordination: The day varies and you stay adaptable. Anticipate needs identify potential gaps early and communicate proactively to keep people plans and expectations on track.

Communication & Collaboration: Support a culture of teamwork and transparency. Approach communication as relationship-building not just information sharing.

Inclusivity Generational Awareness & Adaptive Support: Demonstrate cultural awareness and understanding to reinforce an environment where everyone feels respected capable and included.

Professional Growth & Continuous Improvement: Model growth-minded professionalism to balance initiative with collaboration and you approach improvement with curiosity.

What you bring...

Ability to work a schedule; Sunday- Thursday.
2 years of experience in a similar role involving community outreach engagement and representing the organization to customers the public government agencies and other external stakeholders. Equivalent experience: A combination of relevant education and/or professional experience that demonstrates the ability to successfully perform the responsibilities of the role may also be considered.
1 year experience may include program management customer support hospitality recreation conservation or other relationship-driven work.
1 year demonstrated ability to manage multiple people projects and priorities simultaneously while maintaining professionalism organization and positive relationships.
Proficiency with Microsoft Office 365 and experience using volunteer management software such as Volgistics (or similar platforms) along with comfort working in databases scheduling systems and communication tools.
Emotional intelligence to foster a positive and impactful volunteer experience for all participants.
Proven ability to exercise discretion diplomacy and sound judgment when handling sensitive information conflict or performance concerns involving volunteers or stakeholders.
Ability to represent the organization in a professional manner during public engagement outreach events partner meetings and volunteer interactions reflecting the organizations mission values and service standards.
Demonstrated commitment to equity inclusion and respect when working with individuals from diverse backgrounds perspectives and lived experiences.
Ability to work collaboratively across departments to coordinate volunteer needs resolve scheduling or service concerns and support shared organizational goals.
Strong interpersonal communication skills with the ability to communicate information clearly respectfully and professionally in both verbal and written formats across diverse audiences.
Pre-Employment Requirements:Candidates selected for this position must successfully complete all pre-employment screenings prior to their start with these requirements is mandatory to ensure the safety of staff animals and include:
- Verification of professional references.
- Employment history verification.
- Level II Criminal background check.
- 5-panel drug test
.Ability to maintain a valid drivers license and eighteen years (18) of age with a clear driving record.

PHYSICAL REQUIREMENTS

Ability to consistently remain on your feet for 6-8 hours on shift.
Ability to consistently remain on your feet for prolonged periods of time.
Manual dexterity for standing reaching flexibility and body movement for bending crouching walking kneeling stoop bend lift kneel crawl climb jump dig and prolonged standing/sitting.
Ability to operate motorized cart trucks hand and/or power tools.
Ability to work outdoors and indoors under all environmental conditions and temperatures.
Ability to transport and move items occasionally up to 25 pounds without difficulty for short distance.
Auditory ability for verbal communication/conversation/responses via telephone telephone systems two-way radio and face-to-face interactions.
Visual and auditory acuity appropriate for safety and discern differences in document.

WORK CONDITIONS

Weather Exposure: Exposure to various weather conditions including extreme heat sunlight cold rain and wind.
Pathogens: possible exposure to animal or human bloodborne pathogens.
Infectious Diseases: Risk of exposure to zoonotic diseases.
Hazards: Potential for injuries from wildlife equipment chemicals and heights.
On-Call Responsibilities: May be scheduled to be on call to work with others for emergencies as needed.
Disaster support: Available to fulfill disaster-response duties and responsibilities as needed.

We are an equal opportunity employer and comply with all applicable federal state and local employment regulations.

EOE / DRUG FREE WORKPLACE

Required Experience:

Key Skills

Fashion Retail
Advisory
DCS
Activex
Jboss
Architecture

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About Company

Jacksonville Zoo And Botanical Gardens

Consider a career at the Jacksonville Zoo and Gardens where you can share your passion about the wonders of wildlife and plants with our community and guests. Join the innovative, award winning Jacksonville Zoo and Gardens family, ranked as a top twenty-five zoo in the USA by Trip Ad ... View more

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