flex Senior Manager, Property Management Systems Readiness
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a temporary position.
The FLEX Senior Manager Global Property Management Systems Readiness is part of the Global Operations (GO) department where we strive to enhance the guest experience creating value for both guests and owners while upholding authentic hospitality. This position is part of the GO Global Property Management Systems team. It will support the deployment and future Property Management System (PMS) cloud strategy. This role provides system-agnostic operational and functional support across all hotel operating models and brands ensuring our PMS ecosystem enables efficient operations consistent service delivery and seamless integration with enterprise systems. The Senior Manager will support the coordination planning requirements definition and execution needed for PMS enhancements deployments integrations in tool support and modernization efforts. Responsibilities include providing PMS subject matter expertise assessing operational impacts developing business and operational processes and deployment and business readiness initiatives. The FLEX Senior Manager Global Property Management Systems will work closely with global and continent stakeholders Global Technology vendors and cross-functional teams to support the Digital & Technology Transformation program and key PMS initiatives.
CANDIDATE PROFILE Education and Experience Required 4-year Bachelors degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major plus 5 years of hospitality leadership experience OR related work experience 3 years of hotel systems experience or other relevant experiences using LightSpeed PMS FOSSE FSPMS and/or Opera Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team Experience working with international teams and supporting global systems and operational processes Preferred Recommended experience including subject-matter expertise and operational technical testing or development experience with the property management platforms. Operational competencies include experience hotel operations experience with FSPMS FOSSE LSPMS and MARSHA or comparable experience Equipped with strong presentation verbal and written skills attention to detail Comfortable in a deadline-driven environment often with changing business priorities
CORE WORK ACTIVITIES PMS Strategy Expertise & Operational Alignment Support the development and evolution of Marriotts multi-platform cloud PMS strategy solutions. Analyze and document current and future state business processes across brands and operating models identifying gaps risks and opportunities for improvement. Provide PMS subject matter expertise to guide requirements integrations enhancements and operational decisions. Evaluate PMS impacts for new openings conversions and enterprise initiatives to ensure operational readiness and alignment with brand and owner expectations. Stakeholder Collaboration & Cross-Functional Partnerships Partner with Continent Business Leaders Global Learning Global Technology Deployment Services and vendor teams to interpret requirements and align PMS solutions with operational needs. Support in tool support development and maintenance Communicate risks impacts and solution recommendations to support informed decision-making across business and technology stakeholders. Documentation Training Support & Governance Contribute to the creation and maintenance of business process documentation operational procedures and best practices applicable across multiple PMS platforms. Assist in developing training materials e-learning content in tool support job aids and FAQs to support property onboarding and user adoption. Use Jira Confluence and related tools to track requirements document decisions and maintain visibility into enhancements integrations and deployments. Ensure documentation is accurate user-focused and aligned with operational workflows brand standards and global policy requirements. Analyze current and future state business processes identify operational needs and improvement opportunities and provide data-driven recommendations. Support change management activities and maintain MGS pages and other key documentation.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
Key Skills
- Databases
- Inventory Control
- Law Enforcement
- Warehouse Experience
- Computer Literacy
- Business requirements
- Sharepoint
- Training & Development
- Property Management
- Public Speaking
- Supervising Experience
- Stocking
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
