Housekeeping Office Coordinator SpringSummer 2026

As a Housekeeping Office Coordinator you are the heartbeat of the Housekeeping department the connection point between guests colleagues and departments. You ensure smooth daily operations by coordinating communication tracking requests and supporting the housekeeping team in maintaining Rimrocks signature standards of care. 

This role is about precision reliability and calm coordination. You thrive in structure value accuracy and find satisfaction in keeping everything running seamlessly behind the scenes. 

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $20.80 per hour

Key Responsibilities 

Guest & Team Communication 

• Answer all guest and internal calls related to housekeeping services promptly and professionally. 
• Record and track guest requests and maintenance issues accurately in Opera or Alice ensuring timely completion. 
• Coordinate with Room Attendants Housepersons and Supervisors to deliver efficient courteous service. 
• Follow up on all guest requests amenities and special arrangements to ensure satisfaction. 

Operational Coordination 

• Prepare and assign daily room cleaning tasks and sections based on occupancy and staffing levels. 
• Maintain accurate real-time room status updates in the property management system. 
• Collaborate with Front Office and Maintenance to ensure timely room readiness and resolution of issues. 
• Maintain organized logs reports and communication tools for seamless shift handovers. 
• Assist with inventory Lost & Found and administrative support as needed. 

Service & Standards  

• Uphold confidentiality professionalism and guest privacy at all times. 
• Ensure all actions reflect Rimrocks high standards of quality and service. 
• Support a calm organized and cooperative team environment through clear and respectful communication.. 

Qualifications :

What You Bring 

 Previous experience in housekeeping front office or guest services preferred. 
Strong organizational and multitasking skills. 
Excellent communication and interpersonal abilities. 
 Proficiency in Opera PMS Alice and Microsoft Office Suite. 
Ability to stay composed and efficient in a fast-paced environment. 
Strong attention to detail and commitment to accuracy. 
Flexibility to work various shifts including weekends and holidays. 

Bonus If You Bring 

Experience coordinating housekeeping operations in a luxury or high-volume hotel. 
Familiarity with room assignment systems and inventory tracking. 
A passion for service and teamwork with a natural focus on precision and quality. 

Who You Are 

You are calm methodical and meticulous someone who takes pride in accuracy and consistency. You thrive in structured roles where precision and reliability make all the difference. You build trust through your steady professionalism and understand that great guest experiences start with strong coordination behind the scenes. 

Focused dependable and quietly confident you ensure that every request is met and every detail is right. 

Stay steady. Communicate with care. Stay moved. 

Physical Demands 

Frequent sitting typing and computer use throughout the shift. 
Regular walking between back-of-house and office areas. 
Occasional bending reaching and lifting of supplies or Lost & Found items (up to 20lbs). 
Ability to remain calm and focused in a busy operational environment. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time