Business Analyst
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Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION OVERVIEW
The Business Analyst will be responsible for turning customer needs into actionable outcomes serving as a connector between government users program leadership and engineering teams. Reporting to the Senior Program Manager this role provides hands-on support across multiple programs ensuring RohanProcure is effectively developed tested and adopted in both secure and civilian environments.
Day-to-day the Business Analyst will capture and refine requirements manage Jira documentation support structured testing and respond to customer queries while surfacing insights that improve product usability and adoption. By combining analytical rigor with customer-facing engagement the Business Analyst will help ensure that every release is high-quality aligned with mission needs and fully supported throughout the product lifecycle.
KEY RESPONSIBILITIES
- Requirements & Documentation Partner with program managers and stakeholders to capture refine and document business and product requirements in Jira Confluence and related tools. Draft and manage Jira tickets ensuring clarity completeness and alignment with program priorities.
- Customer Discovery & Support Support user interviews discovery sessions and workflow mapping to capture customer needs and pain points. Respond to customer queries and support requests escalating as needed while ensuring timely and professional communication.
- Testing & Release Support Conduct structured platform testing and QA to validate new features prior to release. Contribute to release notes and customer-facing updates ensuring changes are clearly explained and easy to understand.
- Adoption & Insights Track adoption and usage of product features across accounts surfacing risks and opportunities for improvement. Capture synthesize and share customer insights that inform roadmap prioritization strategy and process improvements.
- Collaboration & Delivery Work closely with engineering product service and delivery teams to ensure smooth handoffs cross-functional alignment and consistent communication.
- Knowledge & Enablement Maintain thorough internal documentation of features requirements and customer insights. Contribute to customer enablement resources (e.g. FAQs guides training materials) to drive adoption and effective use of the platform.
QUALIFICATIONS
Required:
- 25 years of experience in a Business Analyst Product Analyst QA or related role within a SaaS or technology company.
- Strong skills in requirement writing Jira ticket management and process documentation.
- Experience conducting or supporting customer interviews surveys and workflow analysis.
- Ability to perform structured QA testing and document findings clearly.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills with the ability to simplify technical details.
Demonstrated experience working with or within U.S. government environments with a strong understanding of federal contracting.
Preferred:
- Bachelors degree in Business Information Systems Computer Science or related field.
- Familiarity with Agile/iterative development methodologies.
- Strongly prefer candidates with exposure to the federal procurement process (specifically within the Department of Defense and/or Intelligence Community)
- Basic familiarity with GenAI technology and prompt design.
- Experience with Confluence Jira and similar collaboration tools.
We value diverse experiences and well-rounded backgrounds. If you meet many but not all of the listed qualifications and believe youd be a strong fit for this role we encourage you to apply.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Why Join Rohirrim? At Rohirrim, we're at the forefront of innovation in the Gen AI space. Joining our team means being part of a dynamic environment where your leadership and expertise make a tangible impact on our products and team growth. About Us Rohirrim is pioneering the future o ... View more
