Customer Care Representative Personal Lines

The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone mail and e-mail. Most questions concern coverage claims cost or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

The ideal remote candidate for this role will have previous Personal Lines insurance experience and reside in one of the following locations: New York New Jersey Vermont Connecticut New Hampshire Pennsylvania or Massachusetts.

Your Impact:

• Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Processes and responds professionally to inquiries received via email fax or mail within established service levels.
• Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates.
• Determines analyzes and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards.
• Uses de-escalation tactics when needed. Immediately reports escalated problems service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems with a customer first philosophy.
• Develops and maintains product procedural and technical systems knowledge.

Successful Candidates Will Have:

• Associates degree and 1 year experience in customer service and/or sales preferably in the insurance industry; or an equivalent combination of education and experience.
• Proficiency using computers and Microsoft Office tools required including experience with administration platforms and call center specific phone systems.
• Strong attention to detail and demonstrated ability to meet established quality and productivity standards.
• NYS Property & Casualty or Personal Lines license is required.

One80 Intermediaries is part of Arrowhead Intermediaries a global insurance distribution platform that offers deep specialization scale and innovation across wholesale brokerage program administration and specialty insurance. With more than 7000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024 our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information please visit . If you have any questions about this posting please contact .

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required geography and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: information submitted by California applicants in response to a job posting is subject to One80sCalifornia Job Applicant Privacy Notice .