Call Center Representative

Pittsburgh, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative
Location: Remote (Candidates must reside in Ohio Pennsylvania West Virginia)
Project Description
We are seeking a Customer Service Representative who will leverage call center experience customer service skills problem-solving and attention to detail to deliver a positive customer experience.

Key Responsibilities

Answer inbound phone calls chats and/or emails.
Conduct outreach phone calls and/or emails.
Provide exceptional customer service to resolve inquiries.
Follow scripted call flows and guidelines.
Research and review customer issues using multiple systems.
Communicate findings and outcomes clearly to customers.
Escalate complex issues as needed.
Accurately document call details and outcomes in call logs.
Identify potential risks and trends and alert management.
Transition quickly between multiple tasks as needed.
Maintain professionalism and a positive demeanor at all times.
Perform other duties as assigned.

Basic Qualifications

Minimum 2 years of customer service experience.
At least 1 year of call center environment experience.
Minimum 6 months of experience in Utilities or Health & Public Services.
High School Diploma or GED required.
Proficiency in computer usage including email (Outlook) and online tools.
Strong data entry skills with high accuracy.
Excellent listening verbal and written communication skills.
Experience with Microsoft Office (Excel Word Outlook and Teams).
Reliable internet connection to handle calls and online tasks.
A quiet and private remote work location is mandatory.

Job Title: Customer Service Representative Location: Remote (Candidates must reside in Ohio Pennsylvania West Virginia) Project Description We are seeking a Customer Service Representative who will leverage call center experience customer service skills problem-solving and attention to detail to del...