Senior Account Manager
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Senior Account Manager is responsible for managing and growing the organizations most strategic and high-value accounts. This role drives long-term account strategies strengthens client relationships at senior levels ensures commercial performance and acts as the internal champion for client needs. Additionally the Senior Account Manager mentors and develops junior team members fostering excellence across the Account Management function.
Responsibilities
- Strategic Client Engagement
- Build manage and deepen relationships with high-value complex or multi-regional accounts.
- Navigate senior client stakeholder networks including C-suite and decision-making committees.
- Drive long-term account planning and client growth strategies aligned with business objectives.
- 2. Commercial Performance and Growth
- Proactively identify propose and secure opportunities for solution expansion upsell and cross-sell
- Lead commercial negotiations including pricing contract renewals and commercial terms.
- Analyze client usage and spend patterns to implement strategies that maximize revenue and profitability.
- 3. Client Advocacy and Issue Resolution
- Champion the client voice internally shaping product delivery and operational priorities
- Lead resolution of complex client issues and escalations through cross-functional collaboration
- Partner with internal teams design solutions that anticipate client needs and drive retention.
- 4. Team Mentorship and Capability Development
- Mentor junior Account Managers to strengthen client management and commercial skills.
- Provide coaching feedback and development support to uplift the overall Account Management function.
- Role model excellence in handling complex negotiations and high-stakes client scenarios.
Capabilities
- Strategic thinking and long-term account planning
- Building and maintaining executive-level client relationships
- Commercial acumen contract negotiation and revenue growth
- Influencing and collaborating across internal teams
- Problem solving and proactive risk management
- Coaching and mentoring junior Account Managers and Account Coordinators
- Clear communication and executive-level presentation skills
- Data-driven decision making and performance analysis
Qualifications
- Bachelors degree in Business Marketing Finance or related field; MBA or equivalent preferred.
- 7 years of account management client success or sales experience with a proven track record of managing large or complex accounts.
- Experience leading commercial negotiations contract renewals and upsell initiatives.
- Experience mentoring or coaching junior team members.
- Experience in leveraging client data to drive account strategy and growth.
$99000 - $126000 a year
Full Salary Range: $99000 (minimum) $112000 (midpoint) $126000 (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
