Engagement Specialist Manager
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Job Location:
Pittsfield, MA - USA
Hourly Salary:
$ 26 - 26
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Weekdays 1st shift!
Job Summary
Provides oversight and direction to ensure outreach engagement assessment and person-centered treatment planning for individuals enrolled. Oversees and directs enrollee integrated assessment person centered care plans and community services/needs to support delivery of treatment for new enrollees with serious mental illness co-occurring disorders and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. Carries caseload and completes engagement process with enrollees.
Essential Job Functions
- Adheres to all applicable state and federal regulations; ensures compliance with the organizations policies and procedures code of conduct and all applicable regulatory requirements.
- Directs and supervises assigned staff.
- Oversees and manages direction of outreach engagement assessment and person-centered care planning activities for new BHCP enrollees.
- Oversees and ensures all outreach processes such as phone calls emails appointment cards and utilization of electronic health record (EHR) systems to locate new enrollees are being completed.
- Gathers new enrollee information to then outreach and engage in BHCP.
- Monitors and reviews daily assignments ad hoc and urgent referrals for outreach with management.
- Serves as active participant and member of BHCP Quality Improvement committee.
- Tracks assessment completion care plan completion and engagement timelines.
- Navigates network of community-based services and information with enrollee as needed.
- Maintains monthly discharge tracker for new members who decline services in order to report to management.
- Completes assignments and warm handoffs to care team once member has completed an assessment for continued care coordination with BHCP.
- Maintains caseload of members and provides support and care coordination until hand off to the care coordinator/care team at BHCP.
- Plans discusses and implements quality assurance monitoring for all engagement and care coordination processes.
- Oversees development and implementation of engagement processes to facilitate efficient and effective workflows with BHCP care coordination teams.
- Completes needed referrals as part of assessment and care planning process and maintains responsibility for recruitment and engagement activities involving enrollees.
- n collaboration with BHCP interdisciplinary team identifies cultural and linguistic needs and preferences and delivers person-centered care based on needs.
- Reviews and focuses on Health-Related Needs Assessments and services needed and communicates needs to BHCP teams.
- Facilitates bi-weekly ad hoc engagement meeting.
- Provides training to staff as needed related to engagement workflows.
- Provides daily oversight and support and weekly formal supervision to staff.
Qualifications Experience and Education
- Bachelors degree in related field.
- Valid drivers license with daily reliable transportation and appropriately insured vehicle. Registry of Motor Vehicle (RMV) check.
- 2 years of supervisory experience.
- 3 years of experience in community based behavioral health support programs preferred.
- Prior experience with accessing local resources navigating health behavioral health and /or substance use treatment systems preferred.
- Prior experience providing person-centered care coordination and care management to adults with mental illness and substance abuse disorders.
- Prior experience with assessment tools and treatment planning.
- Excellent supervisory skills to manage communications documentation time management and organizational needs.
- Strong skills working with EHRs for documentation and data reporting.
- Ability to be flexible to respond to program scheduling needs.
- Ability to use spreadsheet software for tracking and reporting purposes.
- Ability to proactively work with a wide variety of people and personalities in a team-based environment.
- Ability to successfully perform community-based outreach and represent agency in professional manner.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Effective January 16th, 2023, all employees, interns, subcontractors, and volunteers are strongly encouraged to have received at least one dose of a COVID -19 Vaccination at the time of hire or placement. If you have been vaccinated, Human Resources will ask you to provide a copy of ... View more
