Conversational Designer (90 Day Contract, US Remote)

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient responsible and integrated supplier base. With 30 years of expertise we specialize in solving complex procurement and supply chain challenges across various industries. Our 1300 global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information visit

We are launching a focused 90-day initiative to advance JAGGAERs AI platform JAI and to scale conversational design capabilities across our User Experience team. This temporary Conversational Designer role will split time between:
1. Hands-on design for JAI conversational experiences.
2. Upskilling existing UX team members in conversational design best practices.
If you love shaping how users interact with AI and youre energized by coaching others and leaving behind frameworks not just features youll be a great fit here.

1. JAI Conversational Experience Design
Design end-to-end conversational user journeys for JAI (from first query through resolution escalation and follow-up).
Create dialog flows conversation scripts prompts and error/edge-case handling that are clear empathetic and aligned with JAGGAERs tone and brand.
Partner with Product UX Data Science and Engineering to translate business needs into effective conversational use cases and experiences.
Define appropriate conversation patterns for different experiences (chat-style mixed UI conversation guided flows micro-copilots etc.).
Collaborate on prompt strategies and interaction patterns that leverage LLM capabilities while promoting reliability safety and transparency.
Use qualitative feedback and quantitative data to refine conversational flows; propose metrics for success (e.g. containment task completion satisfaction deflection).
Contribute to UX copy and microcopy for JAI experiences ensuring consistency across surfaces and products.

2. Team Enablement & Practice Building
Quickly assess the current state of conversational experiences and processes across the UX team.
Create practical playbooks templates and checklists (for flows prompts tone of voice error handling safety guardrails etc.) that others can adopt.
Lead training sessions workshops and office hours to get UX team members up-to-speed on conversational design fundamentals and advanced techniques.
Document best practices for collaboration with product engineering and AI/ML stakeholders when designing conversational experiences.
Help establish reusable design standards (patterns IA content guidelines) for conversational UI within JAGGAERs broader design system.
Coach team members on how to review critique and continuously improve conversational experiences.

3. Research Testing and Collaboration
Partner with UX researchers and product managers to identify user needs and high-impact conversational use cases.
Plan and conduct (or support) usability testing and heuristic reviews focused on conversational interactions.
Bring external perspective by staying aware of industry trends in conversational AI chatbots and AI copilots and share relevant insights with the team.
Communicate findings and recommendations clearly to stakeholders at different levels from designers and engineers to product leaders.

Minimum Qualifications
3 years of experience designing conversational experiences (chatbots virtual assistants voice UX or AI copilots) in a product or consulting setting.
A portfolio or work samples demonstrating structured conversation flows UX writing and measurable impact on user or business outcomes.
Hands-on experience designing for LLM-based or AI-assisted products (e.g. chat interfaces copilots integrated AI assistants) or similar conversational platforms.
Strong proficiency in UX fundamentals: information architecture interaction patterns content hierarchy and user-centered design methods.
Excellent UX writing skills with the ability to craft concise clear and human-friendly conversational copy.
Experience collaborating closely with product managers designers and engineers from discovery through delivery.
Comfortable working standard US business hours aligned to the Eastern Time Zone to collaborate with core JAGGAER teams.
Proficiency with modern design and collaboration tools (e.g. Figma Miro or similar) plus familiarity with conversation design tools (e.g. diagrams flow tools).
Strong communication and facilitation skills; ability to teach concepts to peers in a practical approachable way.

Preferred Qualifications
Experience designing conversational experiences for B2B SaaS or complex enterprise workflows; procurement or supply chain domain exposure is a plus.
Demonstrated experience in enablement or coaching (e.g. leading workshops building internal guidelines mentoring other designers).
Familiarity with LLM behavior prompt engineering concepts and evaluation of AI-driven experiences.
Experience using analytics and experimentation (e.g. A/B testing funnel analysis conversation transcripts) to improve conversational UX.
Understanding of enterprise considerations such as data privacy security compliance and responsible AI principles.
Degree in Interaction Design UX HCI Linguistics Cognitive Science or a related field (or equivalent practical experience).

Our Values:

At JAGGAER our business is about people. Our products are built on intellectual property but the real differentiator is the teams behind themthe way we collaborate innovate solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products cultures and geographies.

Transparency Openness Builds Trust

Candor strengthens relationships speeds decision-making and ensures problems are solved togetherwith customers teammates and partners.

Entrepreneurial Spirit Own It Drive It Make It

A scrappy customer-obsessed problem-solving mindset is at the cornerstone of both organizational and personal growth

Accountability Thumbs In Not Fingers Out

We take responsibility ourselves before pointing elsewhere

Metrics-Driven Results Outcomes Over Activities

Data and evidence guide our decisions help us course-correct quickly and ensure were delivering real impact

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race ethnicity ancestry religion color national origin sex (including pregnancy childbirth or related medical conditions) marital status caregiver status sexual orientation gender gender identity gender expression transgender status sexual stereotypes age genetic information military or veteran status mental or physical disability or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.

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