Implementation Manager, Group Insurance (Virtual or Hybrid)
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Job Location:
Portland, TX - USA
Monthly Salary:
$ 82500 - 136100
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Classification:
Operations - Insurance OperationsImplementation Manager
The Implementation Manager (IM) will join our cohesive and engaged team to serve as the project lead responsible for transitioning customers to the Prudential platforms for all Group Insurance products including Life Disability Absence AD&D and Voluntary products. This position directly interfaces with customers and is highly visible in the organization. The IM proactively engages with customers to ensure seamless plan administration.
This position can be worked remotely or as a hybrid in office schedule if at a reasonable commutable distance.
Job Responsibilities
Lead internal and external facing customer calls. Consult engage and communicate regularly with clients to gather and document business requirements and requests. Utilize video and record customer calls for internal training and Quality purposes.
Serve as a strategic thought leader providing holistic coordination of the end to end implementation process acting in the role of project manager with a focus on customers in our premier segment (100 - 5000 lives)
Provide consultation and recommendations on optimal administration of the case including case structure design for claims and billing portal usage and reporting needs
Develop communicate maintain and manage a detailed project plan for the onboarding process which milestone and deadline success criterion are met or exceeded.
Excel in professional presence and finesse with all levels of the customers team including senior management. Has ability to influence customers to offerings that best fit their needs and will ensure a smooth process for them and their employees.
Closely collaborate with Account Management team and various internal business partners to ensure a smooth onboarding process completion and transition.
May lead team level project and process enhancements or support UAT testing; participate as subject matter expert on department initiatives and handle assigned tasks and assist with Standard operating procedures (SOPs)
May assist with developing training materials or standard operating procedures (SOPs); may deliver some functional training
Leads the Implementation for lower to moderate complexity cases including:
Premier accounts (100-5000 lives) -
Subset of our products (Core VB Statutory/State Paid Leave Absence)
Qualifications:
3 Years in Customer facing roles with demonstrated success
Project management skills
Minimum of 3 years of experience and knowledge of Group Insurance products
Self-motivation with a strong drive for results
Superior interpersonal skills including team collaboration leadership presentation organizational and communication skills
Superior consultative and problem-solving skills
Ability to manage work in a fast paced deadline driven environment juggling multiple priorities
Professionalism efficiency and calm demeanor under pressure
Proficiency in MS Office (Excel Word Power Point Project)
Bachelors degree or equivalent experience
#LI-IN
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $82500.00 to $136100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
