Executive, Fulfilment (Key Account Management)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Responsibilities
- Own and manage rapport with existing clients from onboarding training and build customer trust towards Fulfilment service.
- Manage day-to-day operations and manage change requests raised by assigned accounts.
- Main customer support for existing operational and system enquiries.
- Coordinate with internal stakeholders to understand customer needs maximize retention and growth and communicate learnings.
- Maintain existing customer success metrics documentation and data.
- Independently prepare draft and review presentations with customers.
- Work closely on contract negotiation and engagements between clients and legal team.
- Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
- Provide technical fulfilment expertise for incoming onboarding and existing customers.
- Create customer retention using value proposition and continuous improvement.
Job Requirements
- At least 1 year experience in sales business development account management customer success or operations role.
- Experience in 3PL logistics business particularly fulfilment and warehousing.
- Track Record on provide service that is up to shipper or platform expectation.
- At least Diploma / Degree in any field.
- Strategic innovative and creative personality with a strong business acumen.
- A passion for working in and managing a fast-paced collaborative environment.
- Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
- Operations or account management experience in Logistics market (either eCommerce or B2B)
- Strong existing working relationships with clients and internal teams.
- Proficiency in Microsoft Office (Word Powerpoint Excel) and Google Workspace (Docs Slides Sheets Forms)
- Proficiency in English and Bahasa Melayu (Reading Writing & Speaking.
- Proficiency in Mandarin will be added advantage for handling of overseas clients)
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Key Skills
- Guest Services
- Front Office
- Gym
- Document Control
- Airlines
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
