Senior UX Researcher

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Product Management

Job Summary

What Youll Do

Own end-to-end research for priority journeys: Prioritize what to study when and plan and execute research (interviews usability tests concept and prototype validation journey mapping) to uncover friction points unmet needs and opportunities across core buyer and seller flows.
Improve decision quality during discovery: Partner with PMs and Designers early to validate problem statements test hypotheses and clarify what success should look like before engineering investment.
Translate user insight into product direction: Synthesize findings into sharp actionable recommendations that shape prioritization scope and design decisions. Communicate trade-offs and implications so teams can act with confidence.
Make usability testing a consistent quality gate: Establish lightweight but repeatable testing on critical flows (search listing posting lead chat) across mobile app and web so teams catch issues early and raise experience quality.
Build reusable insight assets that scale: Create journey maps pain-point libraries and insight summaries that teams can repeatedly reference reducing re-learning and increasing consistency in decision-making.
Connect qualitative insight with behavioral data: Work with Product Analytics to triangulate what users say with what users do so teams can make clearer go/no-go and iteration decisions post-test and post-launch.
Raise research rigor and trust: Ensure participant quality unbiased moderation and clear documentation so stakeholders trust insights and can act on them.

Qualifications :

What Were Looking For:

UX research experience: 4-6 years of UX research experience in consumer products marketplaces classifieds e-commerce or high-traffic digital platforms.
Strong qualitative craft: Expertise in interviews usability testing and synthesis. Knows how to choose the right method for the decision at hand and deliver decision-ready recommendations.
High autonomy: Can independently scope recruit moderate synthesize and drive outcomes with minimal oversight.
Influence and communication: Strong track record of landing insights with PM Design and Business stakeholders handling pushback and shaping product decisions with examples where research changed scope or prioritization. Able to present crisp insights that directly inform trade-offs success criteria and next steps.
Bias for action: Comfortable in fast-moving teams where research must be practical timely and directly tied to product outcomes.
Bonus: Experience with two-sided marketplaces (buyers and sellers) trust and safety fraud or content quality journeys or monetization flows.

Additional Information :

Impact: Shape how millions of Malaysians buy and sell on the countrys largest marketplace.
Ownership: Build the foundations for how user insight becomes a consistent input into product decisions at Mudah.
Culture: Work with a product team that values measurable outcomes strong craft and high-quality execution.

By proceeding with your application you are adhering to our PDPA case you are interested to know more read about our Candidates Personal Data Privacy Statement.

Remote Work :

Employment Type :

Full-time

What Youll Do Own end-to-end research for priority journeys: Prioritize what to study when and plan and execute research (interviews usability tests concept and prototype validation journey mapping) to uncover friction points unmet needs and opportunities across core buyer and seller flows.Improve d...

What Youll Do

Own end-to-end research for priority journeys: Prioritize what to study when and plan and execute research (interviews usability tests concept and prototype validation journey mapping) to uncover friction points unmet needs and opportunities across core buyer and seller flows.
Improve decision quality during discovery: Partner with PMs and Designers early to validate problem statements test hypotheses and clarify what success should look like before engineering investment.
Translate user insight into product direction: Synthesize findings into sharp actionable recommendations that shape prioritization scope and design decisions. Communicate trade-offs and implications so teams can act with confidence.
Make usability testing a consistent quality gate: Establish lightweight but repeatable testing on critical flows (search listing posting lead chat) across mobile app and web so teams catch issues early and raise experience quality.
Build reusable insight assets that scale: Create journey maps pain-point libraries and insight summaries that teams can repeatedly reference reducing re-learning and increasing consistency in decision-making.
Connect qualitative insight with behavioral data: Work with Product Analytics to triangulate what users say with what users do so teams can make clearer go/no-go and iteration decisions post-test and post-launch.
Raise research rigor and trust: Ensure participant quality unbiased moderation and clear documentation so stakeholders trust insights and can act on them.

Qualifications :

What Were Looking For:

UX research experience: 4-6 years of UX research experience in consumer products marketplaces classifieds e-commerce or high-traffic digital platforms.
Strong qualitative craft: Expertise in interviews usability testing and synthesis. Knows how to choose the right method for the decision at hand and deliver decision-ready recommendations.
High autonomy: Can independently scope recruit moderate synthesize and drive outcomes with minimal oversight.
Influence and communication: Strong track record of landing insights with PM Design and Business stakeholders handling pushback and shaping product decisions with examples where research changed scope or prioritization. Able to present crisp insights that directly inform trade-offs success criteria and next steps.
Bias for action: Comfortable in fast-moving teams where research must be practical timely and directly tied to product outcomes.
Bonus: Experience with two-sided marketplaces (buyers and sellers) trust and safety fraud or content quality journeys or monetization flows.

Additional Information :

Impact: Shape how millions of Malaysians buy and sell on the countrys largest marketplace.
Ownership: Build the foundations for how user insight becomes a consistent input into product decisions at Mudah.
Culture: Work with a product team that values measurable outcomes strong craft and high-quality execution.

By proceeding with your application you are adhering to our PDPA case you are interested to know more read about our Candidates Personal Data Privacy Statement.

Remote Work :

Employment Type :

Full-time

Key Skills

Arm
Machine Learning
AI
C/C++
R
Clinical Trials
Experience Administering Injections
Research Experience
Research & Development
Assembly
Semantic Web
Vulnerability Research

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About Company

Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, C ... View more

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