Customer Service Representative Patient Registration Team Lead

Kokomo, IN - USA

Hourly Salary: $ 19 - 28

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:Ascension St. Vincent Kokomo

Shift Hours:

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

As ourCustomer Service Representative Team Leadyoullbe theshiftleadfor our Customer Service team thathelpour patients check into the hospital.This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning organizing directingcoordinatingand controllingany and allactivities and resources which directly or indirectlyimpactthetimelyandaccurateprocessing of patients.

To thrive in this jobyoullneed to be a confident multi-tasker who isa quick studywith technology and can type and answer phones. Since this is a hospital/lab environment you will need to be prepared to seeillnessand injuries.Wellteach you everything you need to know which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinationspass a drug test and pass a background check prior tohire.

Hereswhat you can expectwhenworking in Patient RegistrationLead role:

Ensure that the team meets production standardsdeadlinesand work schedules by paying close attention to the departmental functions:high quality customer service proper procedures quality assurance patient privacyandconfidentiality standards.

Efficient and effectiveutilizationof all available departmental resources whether human physical or technological.Assists with the selection training coaching evaluation counseling and development of patient account representative staff in order to meet production and quality standards.

Responsible for creating andmaintaininga positive upbeat people oriented departmental culture by maximizing team member moral and engagement.

A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirement:

High School Diploma or GED

Excellent customer service experience

For this US-based position the base pay range is $19.76 - $28.06 per hour . Individual pay is determined by role level location job-related skills experience and relevant education or training.

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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Required Experience:

Unclear Seniority

Location:Ascension St. Vincent KokomoShift Hours:R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of reve...