) Workplace Services Coordinator (Disability Employment Opportunity)

職務内容について

グローバル不動産ワークプレイスサービスチームGREWSのメンバーとしてワークプレイスサービスコーディネーターは同僚のCrowdStrikerや来訪者に対して機能的で生産的かつ印象的なオフィス体験を提供することに情熱を持って取り組む必要がありますすべての対応においてホスピタリティを最優先とする姿勢で世界クラスのサービス提供に継続的に注力することが求められますまた自主的に業務を遂行し重要なビジネスおよび業務上の期限やサービス提供事項を遵守する能力が必要です

注本職位は障害者雇用枠での契約社員雇用となります

週5日の出社が必須となります詳細はご相談ください

業務内容

• 来訪者の主要な窓口として来客の受付案内および従業員への来客通知を担当

• 社内ワークプレイスサービスイベントや従業員活動の実施支援ワークプレイスサービスチームと連携しタイムリーで公平な体験を提供

• 社内ローカルイベントや会議の支援社内外の会議室予約ケータリング装飾調整など

• イベント前の調整や計画研修室や会議室などの会場設営イベント後の原状回復

• 新入社員のオンボーディングプロセスの支援ワークスペースの準備入館証の発行施設案内など

• グローバル物理セキュリティと連携し承認された手順に従ってセキュリティを維持

• CrowdStrikeオフィスの第一印象として安全で整然とした受付エリアの維持管理

• ホテルレストランチームビルディング活動一般的な地域情報に関する来訪スタッフへの現地エキスパートとしての対応

• ワークプレイス関連の問い合わせへの対応ニーズや問題の評価必要な是正措置の実施適切な上層部への報告やレポート作成

• オフィス用品の調達と在庫管理休憩スペース用の軽食/備品コピーセンター用品配送用品を含む

• 受信メールの仕分けと転送出版物の管理と配布

• 宅配便サービスの集荷配達の調整日本郵便DHLFedExUPS現地宅配サービス

• 必要に応じた一般的な事務管理業務ベンダー設定発注書作成請求書処理など

• 大阪のサービスオフィスおよび今後の日本国内拠点へのリモートでの一般事務運営サポート提供

• 週5日月金のオフィス勤務本職位ではリモートまたはハイブリッドワークは不可

必要な資格経験

• 最低2年の実務経験

• オフィスサービスコンシェルジュまたは受付業務の経験が望ましいホテル/ホスピタリティのフロント経験も歓迎

• 全レベルのスタッフクライアント外部の専門家とのコミュニケーションを含む優れた文書および口頭でのコミュニケーション能力

• 日本語および英語の読み書き会話の流暢な能力が必須

• 上級管理職を含むあらゆるレベルの人々との対応経験

• 地域の建築基準法消防法環境衛生安全基準に関する基本的な理解があれば望ましい

• 独立して業務を遂行し複数のタスクの優先順位を付ける能力

• 必要に応じて職務記述書以外の業務にも柔軟に対応する能力

• 高い誠実性と倫理観機密保持能力

• Microsoft OfficeおよびGoogle Suite製品の実務知識

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS) the Workplace Services Coordinator must have a passion for hospitality and customer service ensuring every in-office experience is functional productive and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

Note: This role is for disability employment and is fixed term employment.

You must be able to come into the office 5 days a week (please reach out to discuss).

What Youll Do:

• Serve as the main point of contact for visitors greeting and welcoming guests to the site directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities partnering with the broader workplace services team to ensure experiences are timely and equitable for all

• Assist with company local events & meetings (onsite/offsite conference room reservations catering décor coordination etc.)

• Assist with pre-event coordination and planning room/space set-up and post-event reset of physical spaces including training and conference rooms

• Support new-hire and onboarding process including workspace preparation arrival and access credentials and site familiarization

• Maintain security by following approved procedures in partnership with Global Physical Security

• Maintain safe and clutter-free reception area serving as the first impression moment for arrivals to the CrowdStrike offices

• Serve as the local subject matter expert for visiting staff as it relates to hotels restaurants team building activities and general area knowledge

• Respond to all workplace inquiries assesses needs or issues and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary

• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area copy center shipping/courier supplies

• Receive sort and forward incoming mail. Maintain and route publications

• Coordinate the pick-up and delivery of express mail services (Japan Post DHL FedEx UPS and local courier services.)

• Office administration tasks as necessary (vendor setup purchase orders invoice processing etc.)

• Provide general office and operational support in a remote capacity to our serviced office location in Osaka and any other future Japan-based sites

• Report to the CrowdStrike office M-F 5 days per week. No remote or hybrid work style is available for this role

What Youll Need:

• Minimum of 2 years professional experience

• Office Services Concierge or Reception related experience preferred. Previous hotel/hospitality front-of-house experience is also welcome

• Exceptional written and verbal communication skills including the ability to communicate with all levels of staff clients and external professionals

• Fluent in both Japanese and English speaking and writing is required

• Experience interacting with people at all levels including senior management

• Basic understanding of local building and fire codes Fire Life Safety plans and Environmental Health & Safety standards is welcome

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office and Google Suite products

#LI-JC1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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