Manager, Professional Services

At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next - together!

Anaplan is hiring a PROFESSIONAL SERVICES MANAGER based in Tokyo.

This is a business-critical position within our Solution Delivery function. You will build and lead a local team of Solution Architects that serve Anaplan customers and partners to successfully deploy innovative Anaplan Solutions. Specifically you will drive and manage a team of Professional Services resources to assess understand design build deliver and support well adopted Anaplan solutions focused on time to value.

You will be at ease advising a customer or your team members in Supply Chain one day Finance or Sales the next. Anaplans Platform and Solutions are diverse across multiple use cases and industries. Anaplan truly connects across the entire business so youll need to be flexible and have a sound knowledge of business process.

Your experience and curiosity with business process technology solutions and client management will be a powerful combination to guide and manage the customer and your team to deliver a successful solution. Tactful re-direction of a customer or team member is something you are comfortable with focused on accomplishing timely project milestones and objectives that address the customer problem statement. Enabling and driving customers to be self-sufficient is important to your success and facilitation of expansion beyond a first Anaplan release. Positioning a vision of Anaplan as the spine of decision making across the customer business resonates with your growth mindset.

You will be required to take accountability of KPIs at required levels to drive business outcomes.

Core KPIs include:

• Services Bookings
• Services Contribution Margin
• Billable Utilization % for Professional Services team members
• Net New Annual Contract Value (NNACV)

Skills Required for the Role:
Experience Leadership Business Acumen Persuasiveness Resilience Calmness Methodical Curious Innovative Deep Thinker Articulate Active listener Coach Problem Solver.

What youll be doing:

• Taking complex issues and breaking them down into simple manageable steps or milestones
• Leveraging your drive and tenacity to deliver excellence throughout the entire customer lifecycle; from leading services scoping efforts during pre-sale to ensuring on-time on-budget successful project delivery inclusive of enablement and expansion efforts post-live as well.
• Bringing together and cooperating with various different stakeholders to lead diverse teams comprised of customer resources implementation partner resources and Anaplan employees from the sales process through to their go-live
• Providing technical and functional vision guidance insight expertise and advice to a team of Anaplan Solution Architect who are working on several projects simultaneously
• Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Go to Market organization promptly
• Resolve all customer escalations promptly and effectively
• Coach mentor and spend considerable time with your direct reports to ensure they grow and develop personally and professionally.
• Build relationships with and enable key partners across the business
• Maintain weekly bi-weekly and monthly cadence calls with various stakeholders for services bookings implementation readiness and health project status reporting key initiatives.
• Actively recruiting new talent to join the Professional Services team as it grows.

More about you:

• You must possess a successful track record of minimum of 5 years experience managing software projects and teams ideally in a cloud applications/Connected Planning environment
• A customer services orientated background ideally with Enterprise Performance Management Software Infrastructure Support and/or multi-dimensional modelling (Anaplan platform expertise is a bonus)
• Demonstrable experience managing teams in diverse environments inclusive of onsite / offshore model in a multi-vendor environment ideal
• Experience with Agile methodology
• Collaborative with cross-functional teams focused on winning together
• Ability to constantly exceed SLAs and improve processes
• Ability to scope and help team members scope client engagements at any level
• Strong contract negotiation skills
• Strong client management skills with Executive Level communication experience
• Travel is expected to support new opportunities and active customer engagements

Our Commitment to Diversity Equity Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.