Associate Site Support Engineer
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Job Location:
Pasig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Adhere to established IT policies procedures and standards and ensure conformance with information systems goals and procedures.
Provide creative effective solutions and recommend procedures and resources to enhance efficiency productivity and end user satisfaction.
Provide training to end-users when indicated.
Provide guidance to less experienced Service Desk staff in areas such as problem resolution communication etc.
Maintain a thorough working knowledge of the day-to-day operating environment available tools and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
Perform other duties as required.
May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
Requirements:
Bachelors Degree in Computer Science or related field with at least 2 -3 years of networking and onsite support experience
Experience with ServiceNow is highly preferred
Experience of PC software (Microsoft operating systems and applications suites email systems etc.) within a network environment or equivalent combination of education training and experience
Working knowledge of Microsoft server workstation and networking technologies
Working knowledge of industry standards with regards to system and network administration
Possess excellent verbal and written communication skills
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
