flex Director, Business Transformation Office (BTO), PMO and Strategy

This is a temporary position.

JOB SUMMARY

The Director Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning and execution of transformational business and technology partnership with BTO leadership the role will provide strategy coordination and execution support.

This position will be part of the Business Transformation Office (BTO) team that supports the transformation of Marriotts technology and business process ecosystem enabling Marriott to deliver on our vision to become the worlds favorite travel company. The BTO has been established to enable and accelerate transformational work through unique approaches to strategic planning program management change management experience and business process design continent coordination and deployment.

This role as part of the BTO will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts of ongoing business and technology transformations within Marriott. This role will partner closely with the leads in Distribution Commerce Hotel Operations Digital Loyalty Change Management Communications Deployment and external consulting leaders throughout the project. Success in this role requires strong critical thinking skills attention to detail comfort with ambiguity a proven ability to manage multiple work efforts at the same time as well as a willingness to be tested on difficult and time-sensitive requests.

CANDIDATE PROFILE

Education and Experience

Required:

4-year degree or equivalent from an accredited university in Business Administration Hospitality Management Technology or related major or equivalent experience is required.

Six or more years of work experience in hotel consulting or business analytics demonstrating progressive career growth and a pattern of exceptional performance.

Proven track record consulting to business leaders and designing developing and implementing high impact solutions in large complex organizations using a variety of delivery methodologies

Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization Preferred:

Project management experience on technology engagements and passion for IT / technology

Prior experience working with Digital IT Data Loyalty and/or Customer Experience programs

Hospitality/Lodging industry experience a plus

MBA and/or prior consulting experience preferred

CORE WORK ACTIVITIES

Project and Strategy Leadership

Support the Senior Director Business Transformation Office Strategy & Program Management to manage key connection points and interdependencies across the company including Distribution Commerce Hotel Operations Loyalty Change Management Finance and Technical Architecture and vendor partners.

Collaborate with cross-functional working teams comprised of senior discipline experts from Distribution Commerce Digital Enterprise Products (IT) Hotel Operations Loyalty Distribution Customer Engagement Centers Customer Experience Finance and other departments within Consumer Operations to:

o Plan and implement identified initiatives with minimal oversight

o Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget

o Support transformational projects working across functions and disciplines to meet objectives

o Guide on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches systems and resources

o Deliver presentations related to the strategic roadmap development project execution and management to senior management and other key stakeholders (e.g. owners associates customers)

o Actively engage internal partners (e.g. Change Management and Communications Human Resources Training) to prepare content for communication materials as needed for deployment of initiatives

o Create standard templates to optimize effectiveness of program including decks webinars RAID logs tasks lists status reports and escalation flows

Build effective relationships with all internal and external stakeholders

Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business Strategy Execution

Leads initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:

o Accountable for delivering the results of the project

o Provide content guidance to the project

o Participate in review cycles at key milestones & provide go/no-go decision

o Actively participate in strategy sessions o Contribute to strategy development

o Ensure appropriate sponsorship and resourcing

o Establish key milestones and approval roles

o Ensure timely delivery against milestones Identify emerging business opportunities and risks to determine strategic implications provide feedback to key stakeholders and take a leadership role in the decision-making process. Coordinate contributions into central program deliverables e.g. Integrated Project Plans Risk Management and Contingency Plans etc.

o Coordinate and partner with third party vendors to ensure milestones are met deliverables are of high quality and program remains on budget o Design and facilitate program-specific and cross-discipline forums and processes to engage senior leaders and gain buy-in on critical business decisions

o Stakeholder management and coordination to ensure relevant perspectives are incorporated into other workstreams decision making

o Track and manage resource and budget requests for the program workstreams

o Provide inputs and support to execute against Change Strategy Communications and Training Plans

o Develop actionable recommendations and responses to program needs to optimize performance and drive growth and profitability

MANAGEMENT COMPETENCIES

Leadership

Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning organizing and on-going evaluation processes.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.

Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Global Mindset - Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Demonstrates working knowledge of discipline-specific systems tools and business practices.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

o Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work- related issues.

o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o Reading Comprehension Understands written sentences and paragraphs in work related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.