Homeless Support Services Coordinator

This is a full-time teleworking position with the expectation to be visiting clients throughout Montgomery Count Maryland.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children youth adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health affordable healthcare and meaningful community life. Over the past four decades we have become an industry expert in the delivery of person-centered community-based care coordination services and population health.

Who You Are

We are looking for people who have a passion for helping others in your community and who align with our mission vision and values as a nonprofit organization. If you have experience in housing human services or the unhoused population and have strong critical thinking skills this might be the organization for you! We look for collaborative and creative minds self-managing organizational skills and the desire to challenge and grow professionally. Specific qualifications are:

• A bachelors degree in a human services related field is required.
• Two years of case management experience is required.
• Ability to travel throughout Montgomery County and conduct home and community visits is required.

What You Will Do

The Homeless Support Services team operating the Housing Initiative Program (HIP) - provides coordination of services and direct assistance to formerly homeless individuals currently receiving permanent supported housing services. This is accomplished through the delivery of individualized services and support with the goal of maintaining long-term housing stability. The Homeless Support Services Coordinator (HSS) supports the mission of The Coordinating Center (The Center) by providing person centered services and service coordination within the parameters of the contract and Housing First principles. The HSSC is responsible for complying with the Montgomery County Services to End and Prevent Homelessness (SEPH) Housing Initiative Program (HIP) contract requirements integrating technology to maintain database(s) integrity report writing and maintenance of documentation. The HSS Coordinator provides ongoing outreach to program recipients works interdependently with the Coordinated Entry System (CES) HIP Housing Locator and HIP Community Health Nurse (when applicable) and collaborates with community agencies to engage recipients in activities which ensure residential stability. This position requires a commitment to and culturally competent approach to Diversity Equity Inclusion and Belonging.

As a Homeless Support Services Coordinator you will:

• Work to help clients achieve community integration and continuity of care through facilitating community support while working toward successful permanent supported housing residency. This includes homeless populations who are veterans people with behavioral health challenges physical health conditions and especially long-term chronic homeless populations.
• Secure information such as medical psychological and social factors to jointly develop an individualized recovery based housing and service goal plan consisting of time specific goals and objectives (SMART).
• Utilize the Housing First model to engage program recipients and promote housing stability personal recovery and self-sufficiency.
• Complete required and as needed face-to-face contacts developing rapport with clients while meeting specific individual needs and contractual requirements based on acuity and specific program enrollment.
• Obtain identification housing medical and other documentation to assist recipient with completing housing applications and obtaining federal state and local benefits in addition to the reapplication and redetermination processes.
• Establish strong working relationships with and maintain ongoing communication between the property owners and managers advocating on behalf of individuals served and engaging in eviction prevention services as necessary.
• Provide ongoing supports to maintain housing including but not limited to good tenant training and skills coaching.
• Research and recommend cost-effective alternatives to care as appropriate.
• Engage the case management process and best practices to guide client service delivery to include assessments documentation planning implementation education advocacy and evaluation.
• Complete timely documentation of care management activities in multiple electronic databases including HMIS.
• Manage multiple priorities and tasks with flexibility to enhance service coordination.

Why Join Us

The hourly rate for this position is $26.44 and comes with all of our full time benefits.

We are proud to offer a comprehensive and award-winning benefits package including medical plans FSA/HSA plans dental vision matching 403b and short term/long term disability options. We offer 11 paid holidays a winter break and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race creed color religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status veteran status sexual orientation arrest record gender identity genetic information or any other characteristic protected by applicable federal state or local laws. Our management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits coworker activities and general treatment during employment. We believe we are stronger together. Its what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process please contact our HR team at or .