Customer Success Executive

Department: Sales & Marketing

Job Summary:

We are seeking a Customer Success Executive who is passionate about delighting customers instead of selling to them. This role is about building trust guiding customers and ensuring they enjoy a smooth joyful and memorable journey with the company.

Unlike traditional sales roles you will not be expected to cold-call or push-sell. Instead you will:

• Act as a bridge between the company and the customers ensuring their queries feedback and concerns are resolved with empathy.
• Guide new customers in understanding our products values and unique benefits.
• Ensure repeat orders and loyalty by delivering consistent 10x customer experience.
• Work closely with marketing operations and product teams to share customer insights and help design campaigns that attract educate and retain customers.

Key Responsibilities:

• Manage customer queries and support requests through multiple channels (calls WhatsApp email chat)
• Onboard new customers with a warm personalized experience ensuring they feel confident in their choice.
• Monitor customer satisfaction and proactively address issues to avoid churn.
• Build long-term customer relationships by listening understanding and guiding them.
• Collaborate with marketing to create engaging communication that educates rather than sells.
• Track key customer success metrics (satisfaction score repeat orders referrals churn rate.)
• Identify upsell opportunities organically only when they genuinely add value for the customer.

Requirements:

• 2 4 years of experience in Customer Success / Relationship Management (preferably in D2C FMCG or e-commerce).
• Strong communication skills in English Hindi and/or Marathi.
• Empathy-driven mindset with genuine care for customer well-being.
• Experience in customer-centric platforms like Amazon Myntra Flipkart BigBasket or similar will be highly valued.
• Comfort with Zoho One tools (CRM Desk Projects etc.) is highly preferred.
• Ability to multitask remain calm under pressure and resolve problems with patience.
• Candidates residing in or near Viman Nagar Pune preferred for better coordination.

• A chance to be part of a purpose-driven brand making a real impact.
• ESOPs for deserving candidates offering long-term wealth creation along with competitive salary
• Growth-oriented culture where ownership and ideas are valued.
• Regular training and exposure to customer success best practices from leading D2C brands.
• Salary performance-linked incentives (linked to customer satisfaction not sales pressure).
• The joy and fulfillment of being part of a mission that truly matters healthier lives empowered farmers and a greener planet.