Key Account Activation Manager, Vaccines (North)

Job Description

ROLE PURPOSE:

Drive center-level performance for vaccine portfolios across assigned channel by securing center level approvals activating compliant HCC education programs and ensuring rigorous execution of medical and commercial guidelines. Coach KAA field teams to deliver high quality compliant activities and consolidate insights to optimize pull through and patient impact.

KEY RESPONSIBILITIES:

1. Center performance ownership (local)

Own center-level performance objectives for assigned centers and vaccine portfolios focused on awareness engagement and access.

Support consumer disease awareness and consideration through compliant center activation HCP engagement and approved patient education.

Monitor stock movement and replenishment cycles in partnership with center manager.

Deliverables: Center performance objectives met such as improved patient awareness and access; appropriate product availability; and replenishment standards; stock health maintained

2. Team management

Coach and manage KAAS performance; ensure SIP/CRM compliance and activity quality (detailing events).

Conduct field coaching focused on scientific messaging accuracy objection handling and access pathways.

Maintain coaching logs; run weekly performance reviews and corrective action plans.

Deliverable: KAAS performance metrics coaching logs compliance adherence.

3. Stakeholder management

Secure center level approvals for HCP visits education sessions vaccination drives and scientific detailing.

Build trusted relationships with head of department in center level (center directors preventive doctor leads consultant leads)

Navigate vaccine formulary processes and PO workflows where applicable.

Deliverable: Approval records event sign offs formulary milestones.

4. Pull through and execution

Ensure MKT initiatives and scientific detailing are executed in alignment with medical/compliance guidance.

Coordinate consumer disease awareness campaign HCP programs on ground activations and patient pathway support as approved.

Track ROI attendance and clinical engagement metrics (e.g. HCP reach script lift vaccination throughput).

Deliverable: Execution reports; ROI/attendance and clinical engagement metrics.

5. Guideline optimization

Adapt global/regional commercial and medical guidance to local center realities (patient flow scheduling storage consent).

Align with internal stakeholder (HCP customer planning MKT Medical) to ensure scientific accuracy and compliant content use.

Deliverable: Local playbooks SOP aids and implementation notes.

6. Reporting

Consolidate KAAS and center feedback; provide weekly/monthly field reports to SAM Lead/ Strategic planning HCO/HCP/HCC

Ensure SIP submissions CRM hygiene and accurate documentation of approvals/events.

Elevate insights on barriers (e.g. stock-outs consent hesitancy) and propose solutions.

Deliverable: Timely field reports and SIP submissions with actionable insights.

KEY COMPETENCIES:

Field activation and delivery within medical compliance frameworks

Localization and implementation of medical/commercial guidance

Field coaching and people management (scientific detailing HCP engagement)

Center stakeholder influence (center directors preventive doctor leads consultant leads)

Operational discipline (CRM SIP reporting; stock movement)

Collaborative problem solving with KAM Medical Affairs Marketing Compliance

Insight synthesis and reporting discipline

QUALIFICATIONS:

1. Experience and Education

Bachelors degree in Pharmacy Life Sciences Nursing Public Health Business or related field; advanced degree is a plus.

35 years in vaccine/pharma field activation key account operations trade/market access or hospital channel management.

Proven track record in compliant HCP engagement and demand generation for vaccines or Rx biologics.

Familiarity with medical compliance promotional codes and regulatory frameworks (e.g. local MOH rules WHO immunization guidance anti-kickback/anti inducement policies).

Experience coordinating center operations: approvals scheduling CME/CNE events and vaccination drives.

Understanding of cold-chain considerations (storage ranges handling SOPs) and pharmacy inventory cycles.

Data driven mindset with ability to interpret ROI attendance script/vaccination metrics and operational KPIs.

Strong communication and stakeholder management; ability to navigate formulary/tender processes.

2. Tools and Processes

CRM and SIP platforms for planning logging and compliance tracking.

Reporting dashboards covering sell out HCP reach vaccination throughput execution quality and ROI.

Approved medical content repositories; event approval workflows; center SOPs for cold chain and consent.

3. KPIs

Sell out vs. target by center and SKU portfolio.

HCP reach and scientific detailing quality scores.

Vaccination throughput and attendance for approved activations.

SIP/CRM compliance rate and reporting timeliness.

Approval cycle time and execution rate of initiatives.

Adoption and fidelity to localized playbooks/SOPs.

Stock health indicators (days on hand stock-out rate) and cold-chain incident rate.

4. Travel

Regular field travel to assigned centers; occasional travel for regional medical/marketing meetings or training.

Required Skills:

Preferred Skills:

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Current Contingent Workers apply HERE

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