Customer Success Manager (talent pool)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Viseven Group is a leading global B2B MarTech service provider empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The companys solutions products and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven our rapidly growing team boasts over 700 highly skilled professionals including experts in development design business analysis project management delivery sales marketing and customer success.
With a global footprint in more than 30 countries across the US LATAM Europe and APAC and physical offices in Ukraine Poland Estonia India and the US we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Role description: we are looking for a proactive and responsible Customer Success Manager who will align and organize a cross-functional team for the specific complex project being the proxy between the client team and production teams inside the organization.
Responsibilities:
- Be a Valued Partner to Clients: Act as a strategic partner to clients guiding them through digital transformation efforts sharing market trends and best practices and leveraging the entire product and service portfolio to achieve maximum benefits mutually. Be the voice of a customer to internal teams.
- Product and Service Expertise: Offer expert advice on a whole portfolio of Viseven products and services ensuring clients fully understand and utilize these solutions to achieve maximum benefits.
- Orchestration: Oversee initiatives across the portfolio coordinating with internal teams to ensure successful execution. Coordinate onboarding of new customers and monitor the implementation plan is on communication and keep all the stakeholders on the same progress and ensure customer customers if need be on how to do better.
- Drive adoption of platform/ways of working via supporting the onboarding process providing help advice and consultancy to clients in the post-onboarding period.
- Identification and scoping of new opportunities by finding gaps pain points and covert to opportunities along with new opportunities. Support the Account team during the scoping of qualified opportunities.
- Perform regular status reviews measure performance results against agreed KPIs share feedback with all stakeholders and plug gaps if any.
- Collaborate with internal teams including but not limited to delivery product support and account teams to ensure a seamless customer experience.
- Support the Account team in the sales process and development of proposals.
Requirements:
- Advanced English (verbal and written)
- Client-facing experience
- Customer Onboarding
- Customer Retention Strategies
- Data Analysis and Reporting
- Cross-functional Collaboration
- Basic Project Management
- Sales and Upselling Techniques
- Customer Feedback Collection and Analysis
- Overall understanding how the Pharma market operates. How companies produce and sell their products
- Typical operations of a Pharma company structure how sales and marketing work Global-to-Local
- Digital in pharma
- Fundamentals of customer engagement
- Broad understanding of select products and services Viseven provides
- In-depth understanding of the specific tools you are expected to work with (eg briefing/intake form)
- Basic understanding of how we operate within a digital infrastructure that includes various platforms: DAM (ex. Veeva) CRM (Veeva/Salesforce IQVIA etc) Marketing automation (SFMC Eloqua etc)
What we provide:
We know our team members are key to achieving our goals so we value and empower them to share their vision. We reward this passion with exceptional benefits including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage childbirth or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable fully equipped office and the possibility to work from home.
Required Experience:
Manager
Key Skills
- Illustration
- Defence
- HVAC
- AJAX
- Drafting
- Customer Development
About Company
Discover the future of pharma marketing with Viseven martech solutions. Elevate strategies, bridge gaps, and unlock growth!
