Automotive Dealership Service Dispatcher
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Job Location:
Lockport, IL - USA
Yearly Salary:
$ 55000 - 75000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Coordinate work flow between our customers service advisors and technicians:
- Workload Distribution:Assign repair orders to technicians based on their specific skill level (e.g. Master vs. Entry-level) current availability and the priority of the repair.
- Workflow Management:Monitor the real-time progress of all active repair orders to ensure promise times (completion deadlines) are met.
- Inter-Departmental Liaison:Coordinate with theParts Departmentto ensure necessary components are available and withService Advisorsto update them on job statuses or changes in cost estimates.
- Quality Control & Compliance:Review completed repair orders for accuracy and ensure technicians follow warranty procedures and time-tracking protocols (e.g. flag time).
- Administrative Duties:Maintain accurate records of repair logs manage shop scheduling software and open/close repair orders as needed
Skills and Qualifications:
- Technical Knowledge:A strong understanding of automotive terminology and repair processes is essential; some shops prefer candidates with experience as a former technician.
- Software Proficiency:Experience withDealer Management Systems (DMS)such as Reynolds & Reynolds or CDK is highly preferred.
- Communication:Must be able to relay clear concise instructions to technicians while maintaining professional contact with advisors and management.
- Multitasking:The ability to handle high-pressure situations and adjust schedules on the fly for emergency walk-ins or unexpected delays.
Benefits:
* $55000 to 75000 per year based on experience
* Health & Life Insurance
* 8 Paid Holidays
* Vacation & Paid Sick Leave
* 401K retirement plan
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Automotive Sales ConsultantsPrior automotive sales experience is a plus but is not necessary. Great salespeople have come from different backgrounds: Restauran...
