Customer Service
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a friendly patient and solution-focused Remote Customer Service Representative to support our customers through phone email chat and/or social media. The ideal candidate is an excellent communicator who enjoys helping people can work independently and thrives in a remote work environment.
Key Responsibilities
* Respond to customer inquiries via phone email chat or messaging platforms
* Resolve customer issues in a timely and professional manner
* Provide accurate information about products services and policies
* Document customer interactions and update records in the system
* Escalate complex issues to the appropriate department when necessary
* Maintain a positive empathetic and professional attitude
* Meet performance metrics such as response time resolution rate and customer satisfaction
Required Skills & Qualifications
* High school diploma or equivalent (Associates or Bachelors degree preferred)
* Previous customer service experience is a plus
* Excellent verbal and written communication skills
* Strong problem-solving and multitasking abilities
* Basic computer skills and familiarity with CRM tools
* Ability to work independently and manage time effectively
* Reliable internet connection and a quiet workspace
Preferred Qualifications
* Experience working remotely
* Familiarity with helpdesk or CRM software
* Experience in call center or online support environments
Benefits
* Competitive pay
* Flexible work schedule
* Remote work opportunity
* Paid training and growth opportunities
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
