Customer MarketingCommunity Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Multiple locations
- Hybrid
Job Description
Community Manager will launch manage and champion Baswares customer community ensuring it becomes a vibrant self-sustaining network. This role will drive customer-to-customer engagement via digital and in-person activities; surfacing new advocates building scalable engagement models and strengthening the wider customer base.
This role requires a proactive collaborative individual who builds strong cross-functional relationships adapts quickly to change and seeks continuous improvement to deliver meaningful outcomes for our customers and the business.
Key Responsibilities
1. Community Strategy & Operations
- Launch and oversee the NextGen community managing onboarding guidelines and daily operations.
- Develop and execute an internal and external engagement calendar (digital touchpoints roundtables annual events).
- Curate and publish content tailored to customers value journey with Basware.
- Support execution of regional customer demand generation activities
2. Advocacy Enablement
- Identify and nurture advocates within the community creating pathways into the broader advocacy program.
- Surface stories reviews and testimonials to support case studies referencesand other advocacy content.
- Implement recognition programs that celebrate active customer contributors.
3. Engagement & Measurement
- Provide easy-to-use channels for customers to connect learn and share best practices.
- Track community health (growth participation content contributions).
- Report on advocacy outcomes to Marketing Management team (reviews testimonials advocates activity).
4. Cross-Functional Collaboration
- Partner with Customer Success to embed community activity into customer journeys.
- Support Sales with light-touch advocacy content (quotes peer stories).
- Work closely with the Advocacy Manager to align messaging and feed the advocacy pipeline.
Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
About the company Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sop ... View more
