Customer Onboarding Partner (SAMpeople)

Location: Wakefield (Hybrid)

Salary: 26000 - 28000

About us

At Arbor were on a mission to transform the way schools work for the better.

Central to this mission is equipping Schools with the technology and support to address any challenges they may face so expanding our product suite and enhancing our customer offering has become an essential priority.

One of these many products is SAMpeople a cloud based software platform for schools to give them a one-stop shop for their people management.

SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out.

At the heart of our brand is a recognition that the challenges schools face today arent just about efficiency outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work as well as learn.

About the role

Our Customer Onboarding Team provides the vital support schools and Multi-Academy Trusts need to transition smoothly to our SaaS platforms. As a Partner you will guide new clients through the implementation process managing everything from data coordination and system configuration to project deadlines. By ensuring a seamless setup you help our customers gain the confidence they need to manage their people effectively from day one.

We are looking for a highly organised and communicative Customer Onboarding Partner to join our Customer Onboarding team and help us ensure the smooth and successful onboarding of schools and multi-academy trusts to our Software as a Service (SaaS) platforms. The remit and focus of the role is to manage project timelines coordinate system builds training co-ordination and maintain strong customer relationships. Its a broad and exciting role so were looking for someone up for a challenge - if youre a customer-centric and collaborative person this is the role for you.

Core responsibilities

• Act as the primary point of contact for new clients immediately following their purchase of education-specific software
• Build and maintain strong supportive relationships with schools and Multi-Academy Trusts
• Offer full operational support and address any client queries throughout the onboarding phase
• Ensure customers achieve their desired goals and success while using the platforms.
• Manage the end-to-end onboarding process ensuring a smooth transition to the SaaS platforms
• Create and oversee project timelines to ensure all implementation milestones are met
• Coordinate system builds and ensure the software is configured to meet the clients specific needs
• Organize and coordinate training sessions to ensure users are confident with the technology
• Handle and process large volumes of client data with a high degree of accuracy and attention to detail

About you

• Proven experience in customer onboarding project management or a related field.
• Excellent communication and interpersonal skills and the ability to build strong relationships
• The ability to manage multiple projects simultaneously and meet deadlines
• Proficiency in using SaaS platforms and related technologies

What we offer

The chance to work alongside a team of hard-working passionate people in a role where youll see the impact of your work everyday. We also offer:

• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities we can offer supported study and potential funding for external qualifications
• A cracking team to work with!
• Flexible working we can offer part time or term time hours to suit you and your family

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process so if you require any reasonable adjustments during your application or interview process please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neurodiversity Consultancy Lexxic who provide us with training support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents celebrates and supports people from all backgrounds and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality and actively encourage applications from people of all backgrounds.

Refer a friend

Know someone else who would be good for this role You can refer a friend family member or colleague if they are offered a role with Arbor we will say thank you with a voucher valued up to 200! Simply email:

Please note: We are unable to provide visa sponsorship at this time.