Technical Solutions Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
- Applications are considered on a rolling basis
- Multiple locations
- Hybrid
Job Description
As the fintech industry continues to revolutionise the financial landscape Zimpler is at the forefront delivering innovative solutions that empower businesses and individuals. Thus were looking for a Technical Solutions Manager to join our Performance & Integrations team.
As a Technical Solutions Manager you will act as a trusted technical advisor for our merchants. Youll work closely with the Account Managers and Customer Support to deliver seamless onboarding smooth integrations and optimized customer journeys. This is a cross-functional role where technical expertise business acumen and relationship-building come together to create best-in-class customer experiences.
This is what youll do:
- Act as the main point of contact for merchants during the integration process guiding them through technical and operational setup of payment services.
- Collaborate with sales product and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g. hosted checkout direct API SDKs).
- Lead and manage the end-to-end integration lifecycle including requirements gathering documentation review sandbox testing and go-live readiness.
- Troubleshoot integration issues coordinate resolution efforts and provide timely updates to stakeholders.
- Conduct technical walkthroughs product demos and integration training for merchants and partners.
- Monitor integration performance metrics and help optimize transaction flows.
- Maintain detailed records of integrations updates and communications
- Partner with Account Managers to provide technical insights during client meetings transforming feedback into meaningful action.
- Gather performance data and advise on improvements to the customers
- Act as an escalation point of incidents
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
About the company ZIMPLER PHILOSOPHY We are rapidly expanding in new key markets with a mission to simplify payment transactions everywhere. As we grow, we’re on the hunt for the best, most creative people to join us in sharing our guiding principles and goals. People are at the centr ... View more
