Ops Manager

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Operational Manager Job Description

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:

Platform Management Working with DevOps to ensure Semarchy is a robust and scalable solution. Release Management for Semarchy platforms and Semarchy applications. Support of BAU Semarchy Applications. Management of BAU Semarchy Resources. User Management.

Responsibilities

Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
Work with DevOps to ensure best practice for platform management
Ensure all Semarchy environments are managed and in sync (dev test prod pre-prod etc.)
Ensure a robust backup strategy for Semarchy applications and databases.
Have a reliable release management process for Semarchy applications meeting JSOX requirements.
Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
For BAU Semarchy applications manage incoming change requests and incidents.
Ensure communication with BAU stakeholders is proactive.
Ensure communications wit MDM Domain Leads is proactive.
Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
User management process for adding removing and amending privileges.
Ensure user management process is compliant with JSOX requirements.
Metrics reporting through Power BI for non-functional elements (e.g. platform reliability uptime user usage resource performance etc.)
Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
Contribute to the development of dentsus reusable assets frameworks and best practices.
Mentor team members

Qualifications

Bachelors Degree or equivalent experience is required.
5 years of technology implementation experience in the field of enterprise data management including data integration data transformation system integration and data analytics.
5 years experience of service management
5 years experience working with various methodologies including Agile.
Knowledge of release management processes.
Knowledge of master data management and enterprise data management concepts
Hands on experience with relational design concepts e.g. table design table relationships primary and foreign key designations.
Knowledge of cloud services.
Knowledge of DevOps technologies and functions
Experience with user acceptance testing
SQL skills
Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
Effective presentation skills
Demonstrated critical thinking problem solving planning and organizational skills
Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
Ability to interact with senior level resources effectively and confidently both internally and with the stakeholders to ensure desired outcomes.
Qualified individuals possess the desired attributes such as smart curious committed to vision passionate fun and pleasant an achiever and having a sense of urgency.
Willingness to travel when necessary - up to 25%

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Manager

Job Description:Operational Manager Job DescriptionThe Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:Platform Management Working with DevOps to ensure Semarchy is a robust and scalable solution. Release Management for S...

Job Description:

Operational Manager Job Description

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:

Responsibilities

Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
Work with DevOps to ensure best practice for platform management
Ensure all Semarchy environments are managed and in sync (dev test prod pre-prod etc.)
Ensure a robust backup strategy for Semarchy applications and databases.
Have a reliable release management process for Semarchy applications meeting JSOX requirements.
Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
For BAU Semarchy applications manage incoming change requests and incidents.
Ensure communication with BAU stakeholders is proactive.
Ensure communications wit MDM Domain Leads is proactive.
Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
User management process for adding removing and amending privileges.
Ensure user management process is compliant with JSOX requirements.
Metrics reporting through Power BI for non-functional elements (e.g. platform reliability uptime user usage resource performance etc.)
Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
Contribute to the development of dentsus reusable assets frameworks and best practices.
Mentor team members

Qualifications

Bachelors Degree or equivalent experience is required.
5 years of technology implementation experience in the field of enterprise data management including data integration data transformation system integration and data analytics.
5 years experience of service management
5 years experience working with various methodologies including Agile.
Knowledge of release management processes.
Knowledge of master data management and enterprise data management concepts
Hands on experience with relational design concepts e.g. table design table relationships primary and foreign key designations.
Knowledge of cloud services.
Knowledge of DevOps technologies and functions
Experience with user acceptance testing
SQL skills
Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
Effective presentation skills
Demonstrated critical thinking problem solving planning and organizational skills
Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
Ability to interact with senior level resources effectively and confidently both internally and with the stakeholders to ensure desired outcomes.
Qualified individuals possess the desired attributes such as smart curious committed to vision passionate fun and pleasant an achiever and having a sense of urgency.
Willingness to travel when necessary - up to 25%

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Manager

Key Skills

Restaurant Experience
Customer Service
Employee Evaluation
Management Experience
Math
Employment & Labor Law
Sanitation
Leadership Experience
P&L Management
Mentoring
Supervising Experience
Restaurant Management

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About Company

Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.

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